Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Oracle JD Edwards Enterprise One Distribution
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Job Title: Senior JD Edwards Sales & Distribution Functional Consultant

Job Summary:

Senior Functional Consultant responsible for managing and optimizing end-to-end Order-to-Cash (O2C) and Procure-to-Pay (P2P) processes in JD Edwards. The role focuses on business process design, configuration, and production support, ensuring seamless operations across sales, procurement, inventory, and finance.

Key Responsibilities:

End-to-End Process Ownership:

Own complete O2C cycle:

Order Entry Fulfillment Shipment Invoicing:

Own complete P2P cycle:
Requisition, Purchase Order, Receipt, Voucher/Payment
Ensure smooth coordination between Sales, Procurement, Warehouse, and Finance teams

Core Functional Expertise:

O2C (Sales & Distribution)

Sales Order Management:

Advanced Pricing (discounts, rebates, pricing rules)

Inventory & Availability:

Shipping, Billing, Returns
P2P (Procurement)
Procurement / Purchasing

Supplier & Item Master Management:

PO lifecycle management
Receipt routing and matching (2-way / 3-way match)

Business Process Design & Configuration:

Translate business needs into functional configurations
Configure:
Order types, line types, next status flows
Pricing schedules and adjustments
Procurement document types and approval flows
Ensure alignment with business controls and compliance
Production Support (AMS / ITIL)
Handle P1/P2 critical issues:
Orders stuck, pricing failures
PO/receipt mismatches, voucher issues
Ensure business continuity with minimal disruption
Perform RCA and implement permanent fixes
Work within ITIL / AMS model (Incident, Problem, Change Management)

Testing & Deployment:

Lead UAT and business validation
Support release, deployment, and cutover activities
Stakeholder Management & Communication (Mandatory)
Act as primary functional SPOC
Strong business communication and stakeholder handling is mandatory
Work closely with business users, CNC, and technical teams
Provide clear updates and drive solution alignment
Required Skills (Must Have)
Strong expertise in:
Order-to-Cash (O2C)
Procure-to-Pay (P2P)
Hands-on experience in JDE functional configuration
Strong business communication and stakeholder management
Experience in ITIL / AMS support model (mandatory)

15 years full time education

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