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Application Tech Support Practitioner

Accenture

Application Tech Support Practitioner

Accenture

·

On-site

·

Full-time

·

3d ago

Benefits & Perks

Learning

Required Skills

Responsible Robotics & Automation

Accenture Robotics Platform

THE WORK: Embrace the opportunity to innovate and excel! You will have the chance to perform independently and become a subject matter expert while actively participating in discussions and contributing to solutions for work-related challenges. This role is centered around Responsible Robotics & Automation, where your expertise will shine. We are excited to see how you can make a difference in our organization!

	Provide technical support to resolve customer IT requests and issues.
	Ensure proper documentation, notification, escalation, tracking, and follow-up.
	Log requests and issues and perform defined procedures to resolve them.
	Monitor systems and trends to prevent incidents, problems, and errors.
	Schedule, track, and facilitate acceptance of changes to the production environments.

HERE'S WHAT YOU WILL NEED:

	Master proficiency in Responsible Robotics & Automation.
	Expert proficiency in Accenture Robotics Platform.
	A minimum of 1 year of experience in relevant related skills.
	Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

	Intermediate proficiency in Issue Management.
	Beginner proficiency in Quality Management.
	Intermediate proficiency in Application Quality Analysis.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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About Accenture

Accenture

Accenture

Public

Let there be change.

10,001+

Employees

Dublin

Headquarters

Reviews

4.0

10 reviews

Work Life Balance

3.5

Compensation

4.0

Culture

4.2

Career

4.1

Management

4.0

75%

Recommend to a Friend

Pros

Great learning and development opportunities

Supportive and collaborative work environment

Good career growth and networking opportunities

Cons

Need to be proactive in finding projects

Long hours during busy periods

Very competitive environment for advancement

Salary Ranges

33 data points

L2

L3

L4

L5

L6

L2 · Business Analyst L2

0 reports

$63,830

total / year

Base

$25,532

Stock

$31,915

Bonus

$6,383

$44,681

$82,979

Interview Experience

6 interviews

Difficulty

2.7

/ 5

Duration

14-28 weeks

Offer Rate

17%

Experience

Positive 0%

Neutral 50%

Negative 50%

Interview Process

1

Application Review

2

Recruiter Screen

3

Technical/Task-Based Interview

4

Final Interview

5

Offer

Common Questions

Technical Knowledge

Behavioral/STAR

Past Experience

Case Study