Project Role :

Application Support Engineer

Project Role Description :

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :

Service Now

Good to have skills :

NA
Minimum 5 year(s) of experience is required

Educational Qualification :

15 years full time education

Summary:

We are seeking a detail-oriented Service Now Reporting Analyst responsible for designing, developing, and maintaining reports and dashboards within the Service Now platform. The role will focus on transforming Service Now data into meaningful insights that support operational performance, service delivery improvement, and management decision-making.

Roles & Responsibilities:

• Design, develop, and maintain reports, dashboards, and performance analytics within the Service Now platform.
  Create custom reports using Service Now reporting tools, including list reports, pivot reports, and dashboards.
  Work closely with stakeholders to gather reporting requirements and translate them into actionable reports and KPIs.
  Maintain and enhance Performance Analytics indicators, widgets, and scorecards.
  Ensure data accuracy, integrity, and consistency across Service Now reports.
  Develop scheduled reports and automated report distribution for stakeholders.
  Support service management reporting across modules such as Incident, Problem, Change, and Service Request.
  Analyze trends and provide insights to improve service delivery and operational performance.
  Troubleshoot and resolve reporting issues and data discrepancies.
  Maintain documentation for reporting structures, dashboards, and metrics definitions.

Professional & Technical Skills:

• Must Have Skills: Proficiency in Service Now.
• Strong understanding of incident management and problem resolution processes.
• Experience with application monitoring tools and techniques.
• Ability to analyze and interpret system logs to diagnose issues effectively.
• Familiarity with ITIL framework and best practices in service management.

Preferred Qualifications:

Service Now Certified System Administrator (CSA) certification.
Experience with Service Now Performance Analytics and Reporting module.
Knowledge of SQL, Power BI, or other BI tools (added advantage).
Experience working in ITIL-based environments.

Key Competencies:
Data analysis and visualization
Attention to detail
Stakeholder communication
Problem solving
Process improvement mindset

Additional Information:

• The candidate should have minimum 5 years of experience in Service Now.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.