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Customer Service Associate

Accenture

Customer Service Associate

Accenture

Gurugram

·

On-site

·

Full-time

·

2d ago

Skill required:

Language Translation

  • Customer Service

Designation:

Customer Service Associate

Qualifications:

BCom

Years of Experience:

1 to 3 years

Language

  • Ability:

  • Spanish

  • Expert

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Visit us at www.accenture.com
What would you do? Good in Spanish language NA Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.
What are we looking for? •Ability to manage multiple stakeholders •Ability to meet deadlines Good in Spanish language

Roles and Responsibilities:

  • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shifts

BCom

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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About Accenture

Accenture

Accenture

Public

Accenture plc is a Irish technology consulting company headquartered in Dublin, Ireland. Founded in 1989, Accenture provides information technology and management consulting services across 120 countries globally.

10,001+

Employees

Dublin

Headquarters

$139B

Valuation

Reviews

3.6

9 reviews

Work-life balance

2.8

Compensation

3.5

Culture

3.2

Career

3.8

Management

3.0

65%

Recommend to a friend

Pros

Good career growth and learning opportunities

Great culture and work environment

Challenging and interesting work

Cons

High levels of politics

Long hours and stress

Slow moving processes

Salary Ranges

20 data points

L2

L3

L4

L5

L6

L2 · Business Analyst L2

0 reports

$63,830

total per year

Base

$25,532

Stock

$31,915

Bonus

$6,383

$44,681

$82,979

Interview experience

6 interviews

Difficulty

2.8

/ 5

Duration

14-28 weeks

Offer rate

17%

Experience

Positive 0%

Neutral 67%

Negative 33%

Interview process

1

Application Review

2

Recruiter Screen

3

Cognitive Assessment

4

Technical Interview

5

Behavioral Assessment

6

Final Interview

Common questions

Coding/Algorithm

Technical Knowledge

Behavioral/STAR

Case Study

Culture Fit