Application Support Engineer

Project Role: Application Support Engineer

Project Role Description: Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills: Service Now Customer Service Management (CSM)

Good to have skills: Cloud Foundry CLI,GIT CLI, NoSQL DB,Java,Kubernetes Clusters

Minimum 3 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary:

As an Application Support Engineer, you will engage in a variety of tasks that involve identifying and resolving issues within critical business systems. Your day will typically include collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that all components function seamlessly. You will also be responsible for documenting solutions and providing insights to enhance system efficiency, all while maintaining a focus on delivering exceptional service to users and stakeholders.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the development and implementation of best practices for system support.
• Provide training and support to junior team members to enhance their skills.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Service Now Customer Service Management (CSM).
• Strong understanding of incident management processes and workflows.
• Experience with troubleshooting and resolving software issues in a timely manner.
• Familiarity with system integration and data management principles.
• Ability to analyze system performance metrics and recommend improvements.

Additional Information:

• The candidate should have minimum 3 years of experience in Service Now Customer Service Management (CSM).
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.