Delivery Operations Associate Manager

Skill required: Banking Services

• Core Banking
  Designation: Delivery Operations Associate Manager
  Qualifications: BBA/BCom/Master of Business Administration
  **Years of Experience:**10 to 14 years
  About Accenture
  Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
  What would you do? Commercial Fulfillment lead is responsible for end-to-end coordination and execution of commercial loan onboarding, documentation verification, and system setup in alignment with credit approval and compliance standards
  This role ensures accurate and timely fulfillment of commercial lending transactions, including loan booking, funding, and post-booking quality checks, to support the smooth execution of lending operations across middle and back-office functions
  Develop and deliver core banking solutions for the applications that process the essential functions of banks, including account management, interest calculations, cash deposits and withdrawals processing, customer management and product management.
  What are we looking for? 1.

Commercial Fulfillment & Documentation:

• Review and validate credit approval packages, legal documents, and loan terms prior to setup and booking.
• Collaborate with relationship managers, credit officers, and legal teams to resolve documentation gaps and discrepancies.

Deal Setup & Data Management:

• Accurately input and verify deal structures, loan details, and collateral information into the loan origination and servicing systems (e.g., AFS, Loan IQ, n Cino, or equivalent).
• Validate system entries against legal documentation, term sheets, and credit memos

Loan Booking & Funding:

• Execute loan booking activities including drawdowns, renewals, modifications, and payoffs.
• Validate funding instructions and ensure alignment with treasury and disbursement controls.

Compliance & Quality Control:

• Ensure all bookings comply with internal policies, credit standards, and regulatory requirements (FDIC, OCC, SOX, etc.).

Stakeholder Coordination & Support:

• Serve as the operational point of contact for Relationship Managers, Underwriters, and Credit Administration teams.

• Account Reconciliations

• Provide strategic and operational leadership to fulfillment servicing teams covering bilateral, agented, and participated loans.

• Manage end-to-end loan servicing lifecycle: onboarding, funding, payment processing, rate resets, amendments, and paydowns.

• Partner with technology and transformation teams to automate servicing workflows and eliminate manual touchpoints.

• Establish and monitor KPIs, SLAs, and quality metrics; report performance to senior management.

• Drive training, resource planning, and succession management for team continuity.

• Liaise with audit, compliance, and risk functions during internal and external reviews.

• Serve as escalation point for complex loan servicing and client issues.

• Support operational readiness for new product launches, regulatory changes, and system migrations.

• Banking, Financial Services

• Investment Banking

• Adaptable and flexible

• Commitment to quality

• Problem-solving skills

• Written and verbal communication
  Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems

• Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures

• The person requires understanding of the strategic direction set by senior management as it relates to team goals

• Primary upward interaction is with direct supervisor or team leads

• Generally interacts with peers and/or management levels at a client and/or within Accenture

• The person should require minimal guidance when determining methods and procedures on new assignments

• Decisions often impact the team in which they reside and occasionally impact other teams

• Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture

• Please note that this role may require you to work in rotational shifts

BBA,BCom,Master of Business Administration

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.