Project Role: Business Process Architect

Project Role Description: Design business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Work closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. Assist in quality management reviews, ensure all business and design requirements are met. Educate stakeholders to ensure a complete understanding of the designs.

Must have skills: SAP Quality Management (QM)

Good to have skills: NA

Minimum 7.5 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary:

You will design, configure, and enhance SAP Quality Management (QM) processes while leveraging AI assisted development tools and copilots to accelerate configuration, documentation, process analysis, testing, and problem resolution. The role focuses on delivering robust quality processes across the supply chain, integrating pre built AI services when beneficial, and improving productivity through AI enabled assistance—without requiring deep AI model engineering or RAG/agentic development.

Key Responsibilities:

• QM Functional & Technical Delivery
• Configure and enhance SAP QM processes across:
• Inspection Planning & Results Recording
  • Quality Notifications & Corrective Actions
  • Incoming, In Process, and Final Inspections
  • Quality Certificates, Sampling Procedures, and Catalogs
  • Integration with Procurement, Production, and Warehouse
• Use AI copilots to accelerate creation of functional specifications, streamline configuration validation, and generate comprehensive test cases.
• Support end to end delivery across requirements, solution design, configuration, SIT/UAT, deployment, and hypercare.
• Integrate QM processes with MM, PP, WM/EWM, PM, SD, and vendor/customer facing systems.
• AI Assisted Productivity

Use AI copilots for:

• Rapid requirement summarization
  • Impact analysis on inspection types and quality workflows
  • Auto generation of documentation (FS/TS/SOPs)
  • Faster test case creation for various inspection scenarios
  • Pattern detection in quality issues, defects, and notifications
• Leverage pre built AI services for:
• Intelligent classification of defects and notifications
  • Predictive quality signals (e.g., expected defect rates)
  • Automated summarization of quality issues across plants/batches
• Apply LLM assisted troubleshooting for quicker resolution of QM configuration or process issues.
• Governance, Quality & Collaboration
• Ensure all QM processes adhere to organizational quality standards, regulatory requirements, audit controls, and compliance frameworks.
• Conduct workshops, solution walkthroughs, and root cause analysis using AI generated insights.
• Collaborate with procurement, production, warehouse, engineering, quality labs, and technical integration teams.
• Contribute to reusable templates, configuration accelerators, inspection plans, and AI enabled best practices.

Required Skills & Experience:

• SAP QM Expertise

• Hands on experience with SAP QM including inspection types, quality notifications, inspection lots, usage decisions, catalogs, MICs, sample procedures, and control indicators.

• Understanding of integration dependencies with MM (incoming inspection), PP (in process/production inspections), WM/EWM, SD, and vendor quality.

• Experience with quality reports, certificates, and data analysis of inspection results.

• AI Ready Skills

• Experience using AI copilots, LLM driven documentation tools, and AI assisted testing/troubleshooting accelerators.

• Ability to integrate pre built AI capabilities (not custom model/RAG development) into QM operations where appropriate.

• Understanding of responsible AI usage, especially in regulated quality and manufacturing environments.

• General Skills

• Strong analytical and problem solving skills related to quality processes and defect patterns.

• Ability to translate quality and manufacturing requirements into scalable SAP QM configurations.

• Clear communication and collaboration skills across business and IT teams.

• Continuous learning mindset with comfort adopting AI augmented productivity workflows.

• Good to Have

• SAP QM Certification.

• Exposure to LIMS systems, quality labs, or HACCP/GxP environments.

• Knowledge of statistical quality control or manufacturing analytics.

• Experience with automated testing tools or workflow automation platforms.

• Outcome Expectations

• Deliver faster, more accurate SAP QM solutions using AI assisted productivity enhancements.

• Improve product quality, defect traceability, and compliance using quality data insights.

• Act as a bridge between quality teams, SAP engineering teams, and AI native teams when deeper AI involvement is required.

• Additional information

• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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