About Accenture Industry X:

A new area within Accenture Hungary is Industry X, an advanced, digitally-enabled planning and investment approach for manufacturing and asset-intensive industries. In your role within the Industry X team, you’ll help clients take advantage of significant market opportunities as digital technology moves across industries. You’ll help them transform their product, manufacturing and product-related service value chains. As part of Accenture, you’ll benefit from tailored career management and specialist skills that will fuel your ambitions in the Industry X space.

Explore our projects and meet the team, watch a recording from our professional meetup:

https: //fb.watch/DJqNKn30Au/

Are you passionate about e Mobility and technical operations?

Are you excited about working on complex charging infrastructure and supporting large-scale, mission-critical electrical installations in an international environment?Would you like to play a key role in ensuring the reliable operation of charging infrastructure while collaborating with customers, service partners, and internal teams?

Then join Industry X and contribute to the digitalization and operational excellence of e Mobility solutions.

What will be your responsibilities:

• Supporting technical (remote) commissioning of electrical installations within charging infrastructure
• Acting as the central contact point for second-level technical support, including remote analysis and product configuration
• Monitoring the operation of charging infrastructure and ensuring compliance with agreed service levels
• Ensuring fast, efficient fault clearance and well-functioning service processes
• Taking responsibility for the selection, coordination, management, and qualification of service providers
• Providing second-level technical support to resolve errors related to charging stations and their services upon request from customer service
• Initiating and following up on third-level support, internally or with external service providers, when issues cannot be resolved at second level
• Coordinating ticket processing together with the customer service team, prioritizing second-level cases to ensure timely resolution
• Training and supporting the customer service team by sharing technical expertise, enabling more issues to be resolved at first-level support
• Communicating directly with customers via e-mail and phone to identify, analyze, and resolve technical issues
• Planning and monitoring maintenance activities at charging stations and managing service partners accordingly
• Creating, maintaining, and continuously improving processes, work instructions, and routines to support efficient and effective technical error resolution

Required skills and qualifications:

• Engineering degree or equivalent technical education
• Strong technical understanding of electrical installations, ideally charging stations or e Mobility infrastructure
• Experience in Asset Management, including FMECA and Root Cause Analysis
• Professional experience in e Mobility and/or servicing of electrical installations
• Solid experience in technical documentation and structured technical processes
• Professional written and spoken English and communicational German are mandatory
• Strong communication skills and the ability to interact confidently with customers, service partners, and internal teams
• Structured, solution-oriented mindset with a strong sense of responsibility

What we offer:

• Cafeteria
• Budget for benefits based on your choice
• Refer-a-Friend - get a bonus in the employee referral program
• Flexible working arrangements (Flex-work, Telework)
• Wide range of leading-edge training (including language courses)
• AYCM sports pass card
• Family oriented benefits
• Competitive compensation package, paid overtime, and insurance
• Company shares on discount price
• Employee assistance program (counseling by mental health therapist, legal or financial advice)

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.