HR Service Delivery Senior Analyst

Skill required: Talent Acquisition

• Onboarding
  Designation: HR Service Delivery Senior Analyst
  Qualifications: Any Graduation
  **Years of Experience:**5 to 8 years
  About Accenture
  Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
  What would you do? Experience in an outsourced HR, RPO, or shared services delivery model
  Familiarity with process improvement methodologies (e.g., Lean, Six Sigma)
  Bachelor s degree in Human Resources, Business Administration, or related field
  HR certification (e.g., PHR, SHRM-CP) is a plus

Role Summary:

The Hiring & Onboarding Support Senior Analyst / Team Lead oversees the day-to-day delivery of hiring and onboarding support services for a US-based client. This role combines hands-on operational expertise with team leadership responsibilities, ensuring process quality, compliance, and a consistently strong experience for candidates, new hires, and hiring managers. The Senior Analyst acts as an escalation point, subject matter expert, and performance driver for a team of Associates.
Maintain and update standard operating procedures (SOPs), process documentation, and training materials

Client & Stakeholder Management:

Serve as a day-to-day point of contact for client HR and talent acquisition stakeholders
Participate in client calls and operational reviews, presenting team performance metrics and improvement plans
Proactively identify and communicate risks, trends, and process gaps to the client and internal leadership
Support scope expansion discussions and contribute to transitions or new program launches
What are we looking for? Key Responsibilities

Team Leadership & Operations:

Lead, mentor, and support a team of Hiring & Onboarding Support Associates (CL12), providing day-to-day guidance, workload management, and performance coaching
Monitor team capacity and allocate work across open requisitions and onboarding cases to ensure SLA adherence
Conduct regular team huddles, case reviews, and quality checks to maintain service standards
Serve as the primary escalation point for complex, sensitive, or time-critical hiring and onboarding issues
Onboard and train new team members on processes, tools, and client-specific requirements
Support performance reviews and contribute to associate development plans
Hiring Support
Oversee end-to-end coordination of high-volume or complex requisitions, partnering with senior recruiters and HR business partners
Review and approve job postings, offer letters, and requisition updates for accuracy and compliance
Manage relationships with background screening and pre-employment vendors, resolving escalated cases and disputes
Identify bottlenecks in the hiring workflow and implement process improvements in coordination with the client and operations leadership
Produce and analyze recruiting activity reports, highlighting trends, risks, and opportunities to stakeholders
Onboarding Support
Oversee onboarding workflows for complex new hire populations including transfers, rehires, and contingent workers
Ensure I-9/E-Verify compliance across the team, conducting periodic audits and remediating discrepancies
Partner with IT, Facilities, Payroll, and HR to resolve Day 1 readiness issues and systemic onboarding blockers

• Lead continuous improvement initiatives to reduce time-to-productivity for new hires
• Maintain and update standard operating procedures (SOPs), process documentation, and training materials

Client & Stakeholder Management:

Serve as a day-to-day point of contact for client HR and talent acqui
Roles and Responsibilities: •In this role you are required to do analysis and solving of increasingly complex problems

• Your day to day interactions are with peers within Accenture
• You are likely to have some interaction with clients and/or Accenture management
• You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
• Decisions that are made by you impact your own work and may impact the work of others
• In this role you would be an individual contributor and/or oversee a small work effort and/or team
• Please note that this role may require you to work in rotational shifts
• Competencies
  Leadership and team development
  Client relationship management
  Analytical thinking and data-driven decision making
  Process improvement and operational excellence
  Sound judgment and escalation management
• Adaptability in a fast-paced, client-driven environment
• Qualifications
  Required
  4–6 years of experience in HR operations, recruitment coordination, or onboarding, with at least 1–2 years in a lead or senior individual contributor capacity
  Strong working knowledge of US hiring compliance including I-9/E-Verify, EEOC guidelines, and state-specific requirements
  Hands-on experience with ATS and HRIS platforms (e.g., Workday, iCIMS, Taleo, SAP Success Factors)
  Proven ability to manage team performance, prioritize workloads, and meet SLAs in a high-volume environment
  Strong analytical skills with experience producing and interpreting operational reports and dashboards
  Excellent stakeholder communication and client management skills

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.