Enterprise Solution Architect

Project Role: Enterprise Solution Architect

Project Role Description: Lead the development of complex solutions across multi-tower and/or multi- service transformational opportunities. Architect end-to-end integrated solutions leveraging the best mix of offerings, assets, and capabilities to maximize value for the client and Accenture. Ensure alignment of solution to client’s organization goals.

Must have skills: Service Now

Good to have skills: NA

Minimum 7.5 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary:

As an Enterprise Solution Architect, We are seeking an experienced Service Now Architect specializing in the Service Level Objectives (SLO) module within the Service Now platform. The ideal candidate will lead architecture design, implementation, optimization, and governance of SLO frameworks to ensure measurable service performance, reliability, and business alignment.
This role requires deep expertise in ITSM, CSM, SLO/SLI/SLA frameworks, platform architecture, integrations, and enterprise-scale implementations.

Roles & Responsibilities:

• Architecture & Design
• Lead end-to-end architecture for SLO implementation within Service Now.
• Design scalable and high-performance SLO frameworks aligned with business objectives.
• Define SLI (Service Level Indicators), SLO targets, and error budgets.
• Establish best practices and governance models for service performance tracking.
• Implementation & Configuration
• Configure and customize SLO-related capabilities in Service Now.
• Develop workflows, dashboards, KPIs, and reporting mechanisms.
• Integrate SLO tracking with ITSM, Incident, Problem, Change, and CMDB modules.
• Ensure alignment with SLA/OLA structures.
• Integration & Automation
• Architect integrations with monitoring tools (e.g., APM, observability platforms).
• Design automated alerting and performance threshold mechanisms.
• Work with DevOps and Site Reliability Engineering (SRE) teams for operationalization.
• Leadership & Stakeholder Engagement
• Collaborate with business stakeholders to define measurable service objectives.
• Provide technical leadership to development teams.
• Conduct architecture reviews and ensure compliance with enterprise standards.
• Mentor Service Now developers and administrators.
• Governance & Optimization
• Implement continuous improvement processes for service reliability.
• Conduct health checks and performance tuning.
• Ensure platform scalability, security, and compliance standards are met.

Professional & Technical Skills:

• Bachelor s or Master s degree in Computer Science, IT, or related field.
• 8+ years of IT experience 5+ years in Service Now architecture.
• Strong expertise in:
• Service Now ITSM
  • SLO/SLI/SLA design principles
  • CMDB and CSDM frameworks
  • Service Now scripting (JavaScript, Glide APIs)
  • REST/SOAP integrations
• Experience with enterprise-scale implementations.
• Strong understanding of ITIL practices.

Additional Information:

• Enterprise Architecture & Solution Design
• IT Service Management (ITSM)
• Service Reliability Engineering (SRE) principles
• Data modeling & performance analytics
• Strong analytical and problem-solving skills
• Excellent communication & stakeholder management

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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