HR Service Delivery Associate (Japanese)

Job Summary

The role entails managing Tier 1 and Tier 2 employee service requests forwarded by the CoE or Business HR, and addressing complex employee queries pertaining to employee administration & benefits. This involves leveraging expertise in employee services to ensure all administrative processes align with business strategy and resource requirements.

Job Description:

• Ensure relevant processes are delivered effectively and always provides excellent customer services, ensure all key results are achieved for Employee Services scope
• Carry out Employee Services requests sent by the business as well as answers employee queries
• Provide Employee Services related expertise, ensuring that all administration processes are conducted and aligned to business strategy and resourcing needs
• Work closely with HRBPs and Co Es to deliver HR strategy, processes, and ad hoc project support assigned by Line Manager and Operation Lead
• Use HR procedures and guidance available to them to administer the processing of data changes, entry, and workflow within technology solutions
• Monitor own performance against service standards to ensure that support and services are provided in line with established SLAs & measurables
• Maintain data configuration ensuring employee data sync between Success Factors and other HR systems
• Ensure the confidentiality of personnel records in close coordination with HR technology lead and ensures that the appropriate security is in place for accessing HR data
• Deliver the regular reconciliation of HR data
• Ability to improve specialist services and processes and manage appropriately
• Deliver data management services to meet established targets through continuous evaluation, quality assurance and focused improvement efforts

Job Requirements

• Minimum degree in Human Resources, Business Administration or equivalent
• Fluency in Japanese and English is a must
• Attention to details and ability to produce accurate work
• Good knowledge in Microsoft Excel
• Strong work ethic with a positive attitude and good analytical skills
• Strong customer service mind set with good communication and excellent problem-solving skills
• Possesses high degree of professionalism, patient, and grace in servicing clients
• Resourceful, proactive, attentive to details and a good team player
• Experienced with Regional HRSS, Success Factor is a plus
• Strong in data management & HR processes are added advantage
• Willing to support on Public Holidays on a rotation basis

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.