Project Role :

Application Tech Support Practitioner

Project Role Description :

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :

Application Packaging

Good to have skills :

NA
Minimum 2 year(s) of experience is required

Educational Qualification :

15 years full time education

Summary:

As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring the smooth operation of our high-quality systems. You will leverage your exceptional communication skills to provide support and solutions, ensuring that client issues are accurately defined and resolved through your in-depth product knowledge. Your role will be crucial in maintaining client satisfaction and system performance, contributing to the overall success of our operations.

Roles & Responsibilities:

Package and deploy applications using MECM (SCCM) and Microsoft Intune
Perform application repackaging (MSI, EXE to MSI/MSIX)
Create and manage Win32 app deployments in Intune
Develop, test, and maintain deployment packages, scripts, and task sequences
Ensure applications comply with security and organizational standards
Troubleshoot deployment issues across MECM and Intune environments
Coordinate with stakeholders for UAT and production releases
Maintain packaging documentation, SOPs, and knowledge base
Automate packaging and deployment using PowerShell scripting
Manage application lifecycle including patching, updates, and decommissioning
Work with Azure AD / Entra ID, Group Policies, and endpoint compliance policies
Support co-managed environments (MECM + Intune)

Professional & Technical Skills:

Hands-on experience with MECM (SCCM) and Microsoft Intune
Strong knowledge of Windows OS (Windows 10/11)
Experience in MSI/MSIX packaging tools (Admin Studio, Install Shield, etc.)
Expertise in Intune Win32 app packaging and deployment

Proficiency in PowerShell scripting:

Knowledge of Azure AD (Entra ID), Group Policy, and endpoint management
Experience in troubleshooting deployment logs (MECM & Intune)
Understanding of application lifecycle and patch management

Preferred Skills:

• Experience in automation and packaging standardization
• Knowledge of CI/CD or DevOps integration for packaging
• Familiarity with ITIL processes
• Exposure to cloud-first endpoint management strategies

Additional Information:

• The candidate should have minimum 2 years of experience in Application Packaging.
• Strong analytical and troubleshooting skills
• Good communication and stakeholder management
• Ability to work independently and handle multiple priorities
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.