Project Role :

Technology Support Engineer

Project Role Description :

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills :

Configuration Database & CI Management

Good to have skills :

NA
Minimum 5 year(s) of experience is required

Educational Qualification :

15 years full time education

As an Infra Managed Service Specialist, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging clients to understand their needs, troubleshooting issues, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide high-quality support, ensuring that client concerns are addressed promptly and effectively. Your role will require a deep understanding of the products and services offered, allowing you to design tailored resolutions that enhance client satisfaction and system performance.

Key Responsibilities:

• 1. Ensure timely and accurate reconciliation of lifecycle data relating to program assets and the asset tracking system i.e. Service Now or any other ITAM tool.
  2. Track lease and warranty data in support of refresh as well as end of life processes.
  3. Investigate and resolve discrepancies to maintain integrity of asset data.
  4. Manage preparation and distribution of pre-defined and ad-hoc reports.
  5. Identify and report on potential issues with the asset tracking tool, supporting systems and inputs.
  6. Establishes linkage with configuration management, budgeting and procurement processes to track asset acquisition, utilization, configuration and retirement of assets.
  7. Manage data with tables in the CMDB and Assets and its Data Sources.
  8. Plans and manages a population of the Configuration Management System, including discovery and other data import methods.

Technical Experience:

• 1. Strong knowledge on ITAM tools like Service Now, BMC, Flexera.
• 2. Good to have
• MID Server configurations for Integrations data pull.
• 3. Good to have
• Customizes Service Now configuration, including custom scripts.
  Professional Attributes:
• 1. Minimum 4-5 years of experience Service Now.
  2. Minimum 8+ years of experience in IT asset / CMDB management.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.