Skill required:

Employee Services

• Employee Data Process Design

Designation:

HR Service Delivery Analyst

Qualifications:

Any Graduation

Years of Experience:

3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Visit us at www.accenture.com
What would you do? • Read, understand and analyze client processes as per the business rules as a subject matter expert.

• Serve as the primary expert on Exit Administrator, providing guidance on policy interpretation, regulatory compliance, and best practices • Audit accurate and timely updates in HR systems and ticketing platforms (e.g., Workday, Service Now).
• Lead the resolution of complex employee inquiries and escalations related to Exit Administrator.
• Oversee the execution of the offboarding process including resignation, relieving letter, service letter, and experience certificate • Validate notice period buyout, leave encashment, and deductions per policy.
• Collaborate with payroll to process final settlements, full and final calculations, and statutory dues.
• Act as a key contributor in system enhancements, policy updates, and process automation initiatives related to HRIS • Develop and deliver training, documentation, and knowledge resources to HR teams and stakeholders on Exit administration • Master the given process and help the team members to overcome process related queries • Escalate issues and seek advice when faced with complex issues/problems.
• Pay close attention to quality of written and verbal English skills within Team.
• Creates a logical plan, realistic estimates and schedule for an activity or project segment.
• Ensure LWI’s are followed and updated regularly and train the team members on process updates.
• Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
• Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control.
• • Must be able to propose process improvement ideas which can reduce time, improve accuracy or enhance controls • Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.
• Participates in various internal or client initiatives related to Process.
• Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.
• Plan proper allocation of work.
• Support Team lead / Manager with Daily Stats / reporting and MOS.
• Enrich team members with a clear sense of direction and understanding of each other’s responsibilities.
• To be available on the floor throughout the day to resolve process related issues.
• Participate in Team building activities
  What are we looking for? Hand-on Knowledge of HRMS (SAP, Workday, Oracle) is required •• At least 4 years of HR Experience and overall 6+ years of experience • Leave of Absence experience is a plus • Exit administration experience required • Workday experience required • HR Domain certification would be a plus • Strong MS Office and Excel skills Knowledge/Skills Requirements:
• Good organizational & prioritisation skills.
• Analytical and problem-solving skills.
• Multi-cultural awareness.
• Passion for customer service.
• Team player.
• Attention to detail.
• Focus on high data accuracy.
• Quality driven – in communications and all system transactions.
• Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate • Good written and verbal skills

Roles and Responsibilities:

• In this role you are required to do analysis and solving of lower-complexity problems • Your day to day interaction is with peers within Accenture before updating supervisors • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shifts

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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