Project Role :

Infra Tech Support Practitioner

Project Role Description :

Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.

Must have skills :

Vmware Virtualization Administration

Good to have skills :

NA
Minimum 5 year(s) of experience is required

Educational Qualification :

15 years full time education

Design, operate, and optimize enterprise-scale compute
and storage platforms across global data centers and
hybrid environments.
Architect, standardize, and operate VMware-based
SDDC platforms including v Sphere, v Center, NSX, and
Aria v Realize Operations.
Manage x86 server platforms (Dell, HPE, Lenovo),
including lifecycle management, firmware governance,
and capacity planning.
Design and operate global storage platforms including
Brocade SAN, Net App NAS (Metro Cluster, replication,
cloning), StorageGRID, and Pure Storage (Flash Array,
Flash Blade).
Define and operate enterprise backup and disaster
recovery standards using Commvault Backup.
Execute global infrastructure initiatives such as data
center migrations, platform upgrades, standardization,
and legacy decommissioning.
Drive automation and operational efficiency using
scripting, GitLab CI/CD pipelines, and infrastructure-as
code.
Act as escalation point for complex incidents, leading
root cause analysis and long-term remediation.
Collaborate with global network, security, cloud, and
application teams to deliver end-to-end infrastructure
solutions.
Create and maintain global architecture documentation,
operational standards, and runbooks.
Participate in on-call and shift-based rotations as part of
a 24 7 follow-the-sun operations model.

Required Skills and:

Qualifications:

3+ years of experience in enterprise or global data center
operations.
Strong expertise in VMware technologies including
v Sphere, v Center, NSX, and Aria v Realize Operations.
Hands-on experience with x86 server infrastructures
from Dell, HPE, and Lenovo.
In-depth knowledge of Brocade SAN fabrics, zoning, and
enterprise-scale SAN design.
Strong experience with Net App storage solutions
including NAS, Metro Cluster, replication, and cloning.
Experience with Net App StorageGRID and object storage
architectures.
Hands-on experience with Pure Storage platforms
including Flash Array and Flash Blade.
Solid understanding of enterprise backup, recovery, and
business continuity using Commvault Backup &
Recovery.
Scripting skills in Python and PowerShell for automation
and operational tooling.
Strong hands-on experience with Ansible for automated
configuration management and deployment.

Experience with GitLab CI/CD pipelines and:

infrastructure-as-code (IaC) methodologies.
Strong knowledge of high availability, disaster recovery,
and resilience design.
Ability to work effectively in globally distributed teams
with strong communication skills.
Fluent English communication skills.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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