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Job Summary

We are seeking a highly qualified professional to join our team as a Network Operations Engineer (MS NOC). This role is responsible for operating and stabilizing day-to-day network services through configuration, troubleshooting, documentation, and continuous improvement contributions within the MS-NOC Services framework.

Qualifications

• Minimum of 5+ years of experience in network operations or engineering

• Operational maturity level 3 or higher (skilled / independent)

• Proven ability to resolve the majority o operational issues independently

• Experience engaging vendors for deep technical defects or structural changes

• Strong understanding of ITIL-aligned operational processes Responsibilities

• Operate day-to-day network services, including proactive monitoring, incident handling, troubleshooting, and controlled change execution

• Perform L2/L3 configuration and troubleshooting across WAN / SD-WAN, LAN / Wi‑Fi, data center connectivity, and cloud interconnect domains

• Execute incident, problem, and change activities using Service Now in line with defined processes

• Produce high-quality operational records, including ticket closure notes, configuration changes, topology updates, and documentation

• Support root cause analysis activities and contribute to post-incident reviews

• Participate in operational governance forums and contribute to service improvement initiatives

• Collaborate with vendors and internal teams to restore services and improve network stability

Technical Skills (Must-Have)

• Solid L2/L3 networking knowledge with hands-on operational experience

• Strong troubleshooting and configuration skills across WAN / SD-WAN, LAN / Wi‑Fi, data center connectivity, and cloud interconnect fundamentals

• Experience with monitoring and observability platforms such as Zabbix, Solar Winds, and Grafana

• Strong ITSM execution discipline using Service Now

• Consistent documentation practices using tools such as Confluence

• Familiarity with automation and programmability concepts, including scripts, APIs, and structured data formats (JSON, YAML)

Certifications (Expected)

• CCNA or equivalent certification

• CompTIA Network+

• ITIL Foundation

• Cloud Networking certification or equivalent knowledge

Nice to Have

• Experience in multi-region or enterprise-scale network environments

• Basic scripting skills (e.g., Python) for operational automation

• Exposure to intent-based networking or advanced telemetry

• Experience working in regulated or tender-based service environments

Additional Information

• Work Model:

Hybrid

• Location:

Lisbon or Porto

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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