Senior Business Process Consultant – ServiceNow

About the Role

We are looking for a Business Process Consultant (BPC) with strong expertise in Service Now and a solid understanding of business process management in an agile delivery environment. As a BPC, you bridge the gap between business needs and technical implementation, helping clients optimize and advise on Service Now platform usage, improve processes, and deliver value through innovative solutions.

You will work closely with product owners, business stakeholders, developers, and project managers across all the modules available.

Unique opportunity to work for different companies and projects.

Key Responsibilities

• Act as the link between business stakeholders and technical teams, translating business requirements into clear Service Now solutions.
• Support clients in process analysis, optimization, and documentation in alignment with Service Now best practices
• Conduct workshops, interviews, and requirement-gathering sessions with business users.
• Assist in building user stories, acceptance criteria, and process flows within Agile/SAFe delivery.
• Provide functional expertise across Service Now modules depending on project needs.
• Participate in testing, UAT support, and training sessions to ensure adoption and user enablement.
• Participate on the release/deploymentem/hypercare phase
• Collaborate with Scrum Masters, Product Owners, Developers and Solution Architects to ensure smooth delivery.
• Contribute to continuous improvement initiatives within the Service Now delivery center, including knowledge sharing, templates, and standards.

Required Skills & Experience

• 3–5 years of experience as a Business Analyst, Process Consultant, or Functional Consultant (preferably in Service Now projects).
• Strong knowledge of IT Service Management (ITSM) processes; exposure to other modules like HR or SPM is a plus.
• Experience working in Agile/SAFe environments.
• Ability to create process documentation, workflows, and requirement specifications.
• Strong communication and facilitation skills for client-facing workshops.
• Analytical thinking and problem-solving skills.
• Experience with Service Now platform at functional/consulting level (configuration knowledge is a plus).
• Ability to quickly understand the clients industry
• Fluent in English; additional European languages are an advantage.

Nice-to-Have

• Service Now certifications (e.g., Certified System Administrator, ITSM Implementation Specialist).
• ITIL 4 Foundation or similar certification.
• Experience in change management, training, or adoption support.
• Previous consulting experience in an international environment.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.