Customer Relationship Management Specialist

• Customer relationship management aiming at the adoption of Europa digital solutions

• Creation of stakeholder maps or similar

• Creation of adoption dashboards and reports

• Overseeing the adoption journey of several types of stakeholders

• Resolving stakeholder complaints quickly and efficiently

• Contributing to the success of digital projects and initiatives by keeping stakeholders updated to ensure their adoption of digital solutions

• Identifying the services needed to ensure stakeholder satisfaction

• Autonomously turn communication objectives into strategies, tasks and activities and oversee / contribute to their implementation

• Managing communications and defining strategies to increase results in line with defined adoption targets (from awareness to action)

• Creating and enforcing plans that help meet the needs of stakeholders

• Reporting to relevant structures

• At least 2 years of specific expertise in PM

• At least 2 years of specific expertise in Agile

• Knowledge of customer relationship management practices and tools

• Knowledge in using tools to build stakeholder maps

• Knowledge in using tools to build adoption dashboards and reports

• Knowledge in analysing customer segments, e.g., experiencing a specific product problem

• Experience in the use of Atlassian collaborative tools (e.g., Confluence and Jira) and Microsoft Office Tools (e.g., PowerPoint)

• Experience in the IT domain

• Knowledge of software development methodologies (e.g. AGILE)

• Ability to work autonomously, managing his/her own workload independently, providing status updates, liaising with others and escalating issues as appropriate.

• Strong interpersonal skills and ability to understand what each stakeholder wants and needs

• Aptitude to foster positive relationships

• Problem-solving attitude

• Excellent communication skills

• Ability to prepare clear and well-structured documents, and presentations

• Teamwork and leadership skills, including ability to work in a friendly, organised, and well-structured manner also under pressure

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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