Project Role :

Application Tech Support Practitioner

Project Role Description :

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :

Service Desk Management, Service Desk Voice Support

Good to have skills :

NA
Minimum 3 year(s) of experience is required

Educational Qualification :

15 years full time education

Summary:

As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will be based in Bengaluru office.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work-related problems.
• Provide timely and effective service desk voice support to clients.
• Troubleshoot and resolve technical issues related to service desk management.
• Document and maintain records of client issues and resolutions.
• Collaborate with team members to enhance service desk operations.
• Stay updated with the latest trends and technologies in service desk management.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.
• Strong understanding of ITIL framework and service desk best practices.
• Experience in incident management and problem resolution.
• Knowledge of remote desktop tools and ticketing systems.
• Hands-on experience in providing technical support to end-users.

Additional Information:

• The candidate should have a minimum of 3 years of experience in Service Desk Management.
• This position is based at our Bengaluru office.
• A 15 years full-time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.