Application Support Engineer

Project Role :

Application Support Engineer
Project Role Description :

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :

Software License Management
Good to have skills :

Service Now Software Asset Management (SAM)
Minimum 3 year(s) of experience is required
Educational Qualification :

15 years full time education

Key Responsibilities:

a) Maintain software publisher licensing information for the assigned publishers (i.e., both entitlements and deployments)
b) Analyze software licensing agreements, create entitlements summary, and summarize use right information from software agreements.
c) Importing licenses and agreements into the SAM tool (SNOW SLM/ SAM Pro, Flexera/Others).
d) Update software entitlement and agreement information into the SAM tool.
e) Maintain accurate records of software licenses and related assets, ensuring compliance with licensing agreements and regulations.
f) Develop and implement software license management policies and procedures, ensuring adherence to industry best practices and standards.
g) Maintain software installation records in SAM tool and perform product normalization.
h) Perform license reconciliation in SAM tool.
i) Work with internal stakeholders to ensure deployment of software applications are compliant and if not, work with the stakeholders to remediate non-compliance.
j) Respond to customer queries on software licensing.
k) Create customized reports and recommendations to report on SAM function activities.
l) Identify cost savings and license re-harvesting opportunities.
m) Drive periodic or ad-hoc stakeholder and project meetings.

Technical Experience:

Competent on any 2 tier 1 publishers (Microsoft, Oracle, IBM, VMware, SAP) & any 2 Tier 2 publishers (Salesforce, Adobe, Quest, Autodesk, Microfocus, Citrix, Veritas, Informatica)
Hands on experience on Service Now SAM Pro / Flexera / SNOW SLM
Good understanding of publisher contracts, license metrics and product use rights
Experience in creation of entitlements, license overview report and contracts.
Experience in handling software license requests and performing technical validation

Professional Attributes:
Excellent communication skills
Expert knowledge in MS Office applications (Excel & PowerPoint)
Ability to work in a team environment.
Must have Skills: Software licensing & Software Asset Management Tools
Good to Have Skills: Analytical and Communication Skills

Educational Qualification:
15 years of full-time education

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.