Project Role: Technology Support Engineer

Project Role Description: Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills: Microsoft 365

Good to have skills: Microsoft Exchange Server

Minimum 3 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary:

As a Technology Support Engineer, your typical day involves resolving incidents and problems across various business system components to ensure operational stability. You will create and implement Requests for Change, update knowledge base articles for effective troubleshooting, and collaborate with vendors while assisting service management teams in issue analysis and resolution. Your role is crucial in maintaining seamless operations and enhancing the overall efficiency of the technology support environment.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the development and implementation of best practices for incident management.
• Engage in continuous learning to stay updated with the latest technology trends and solutions.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Microsoft 365.
• Good To Have Skills: Experience with Microsoft Exchange Server.
• Strong understanding of cloud-based collaboration tools and their integration.
• Experience in troubleshooting and resolving technical issues related to Microsoft 365 applications.
• Familiarity with service management frameworks and incident response protocols.

Additional Information:

• The candidate should have minimum 3 years of experience in Microsoft 365.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.