Skill required: Tech for Operations

• Technology Architecture

Designation: Tech Architecture Sr Analyst

Qualifications: BE/Any Graduation/Master of Engineering **Years of Experience:**5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Visit us at www.accenture.com
What would you do? You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.
The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions.,Tech for Operations involves using technology to improve and streamline business operations. This role includes implementing software solutions, automating processes, and managing IT systems that support operational activities. It also involves analyzing data to optimize performance and ensure efficiency. The goal is to enhance productivity and operational effectiveness through the effective use of technology. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent Automation
This role is expected to manage the technology team supporting BPS’s Voice & Data Infrastructure Service Management. This role requires IT Command Center experience (L1 Support) in charge of IT infrastructure projects and IT service delivery for Accenture Operations Clients.

Key activities include:

• Work with internal and external IT teams and ensuring that the provision of infrastructure and services are effectively and efficiently meeting business needs.
• Having good understanding of the business strategy by maintaining a long-term relationship between IT and Business stakeholders.
• Take ownership of incidents and provide resolutions by working with relavant Techonology teams.
• Regular interaction with business counterparts is expected in order to manage their expectations

What are we looking for? • Well versed in IT Infrastructure project management and IT operations management

• Good domain knowledge in Network, Cloud and Contact Center Telephony Infrastructure

• Experience in WAN technologies like MPLS, VPNs, Packet shapers and WAN optimization

• Industry Certifications in ITIL/PMP/Prince2 or other industry gold certifications (Contact Center / Cloud/IT security /Networking/Virtualization).

• Network (Cisco/Juniper Professional), Cloud (AWS/Azure Architect) or Voice (Cisco/Avaya/Genesys) domains

• Strong communication skills and experienced in communication at executive level

• Good stakeholder management skills

• Working experience for BPO clients

• Experience with Post Merger Integration & Contracting for technology services

• Experience in Virtual Desktop Infrastructure and Remote Access Solutions

• Experience in IT Operations & IT Security Roles and Responsibilities: • Focus on the overall BPO Technology Infrastructure Solution

• Stake Holder Management: Manage relationship between Accenture Operations Business and Client/internal IT teams to effectively and efficiently meet business technology needs.

• Serve as SME to support client solutions/ facilitate discussions as appropriate in the IT infrastructure / cloud Contact Centre space.

• Work with the support teams to review the existing build (network, IP telephony, Cloud infrastructure etc.) and liaise with business process owners and Technology Operations for a consistent, standard architecture for the contracts.

• Manage the run support model for all IT Infrastructure, networking / voice contracts and cloud migrations/transitions for existing and new deals.

• Manage Financial RUN budgets – rigor in periodic tracking and reporting of technology budget, variance and cost optimization.

• Provide regular updates to senior leadership regarding ongoing incidents (severity 1 or 2) and communicate the progress status effectively.

• Participate in root cause analysis with internal teams, vendor and client technical teams. Work with respective support teams to help identify action Items and corrective action for further improvements.

• Should have good knowledge of BCP/DR aspects of cloud platforms and get CIO to execute the drill for projects.

• Maintain documentation for continuous service improvement and knowledge base of technical resolutions for common or recurring problems.

• Good team player.

BE,Any Graduation,Master of Engineering

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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