Application Support Engineer Copy 01

THE WORK: Discover new opportunities to contribute and grow. You will perform independently and become a subject matter expert while actively participating in discussions and contributing solutions to work-related challenges. This role will embrace advanced expertise in Genesys Contact Center Implementation, fostering an environment of collaboration and innovation. We look forward to welcoming your enthusiasm and fresh ideas to make a meaningful impact.

As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the seamless operation of applications that are vital to business functions. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of processes and systems, all while maintaining a focus on delivering exceptional service to users and stakeholders.

Roles & Responsibilities:

• looking for a voice engineer
• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute to providing solutions to work related problems.
• Assist in the development and implementation of best practices for application support.
• Engage in knowledge sharing sessions to enhance team capabilities.

Professional & Technical Skills:

• Must have Skills: Proficiency in Cloud Contact Center Implementation.
  -Good To Have Skills: Experience with AWS Connect and Genesys
• Strong understanding of cloud technologies and their application in contact center environments.
• Experience with troubleshooting and resolving issues in cloud-based systems.
• Familiarity with customer relationship management tools and their integration with cloud solutions.
• Familiarity with telephony systems, IVR, ACD, and CTI technologies.
• Excellent problem-solving and analytical skills.
• Effective communication and interpersonal skills.
• Ability to analyze system performance metrics and implement improvements.

Additional Information:

• The candidate should have minimum 3 years of experience in Cloud Contact Center Implementation.
• This position is based at our Bengaluru office.
• A 15-year full time education is required.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.