Custom Software Engineer

Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : Grafana
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Job Title: Senior Observability Engineer (Salesforce Product)

About the Role:

We are building a cutting-edge Salesforce Observability product that gives organizations deep visibility into their CRM health, security, and performance. We are looking for a Senior Observability Engineer to lead the technical design of our monitoring pipelines and visualization layer.
In this role, you will bridge the gap between Salesforce s complex ecosystem and modern observability stacks. You will extract critical telemetry data from Salesforce and turn it into actionable, high-performing dashboards and alerts in Grafana.

What You Will Do:

Build Telemetry Pipelines: Design and develop the data pipelines that extract metrics, logs, and events from Salesforce (using REST, Streaming API, or Event Bus) and route them to our time-series databases.
Design the Visualization Layer: Create intuitive, drill-down Grafana dashboards that allow our users to track API usage, Apex performance, login anomalies, and governor limit consumption.
Develop Smart Alerting: Implement intelligent alerting strategies (using Grafana Alerting or Alertmanager) that proactively notify users of critical issues without causing alert fatigue.
Define Best Practices: Standardize how we use Open Telemetry and shape the overall data architecture for our monitoring product.
What You Need (Required Skills)
Observability Expertise: 3+ years of experience in Site Reliability Engineering (SRE), DevOps, or Observability roles.
Grafana Mastery: Deep, hands-on experience building complex Grafana dashboards, using template variables, and writing efficient queries.
Metric Stores & TSDBs: Knowledge of Prometheus, or similar time-series databases
Salesforce Architecture Knowledge: Understanding of how to interact with Salesforce programmatically. You should be familiar with Salesforce APIs, Governor Limits, and ideally Salesforce Event Monitoring (Event Log File).
Scripting & Automation: Strong programming skills in Python or similar for building custom API integrations and data exporters (if required)
Nice-to-Haves (Bonus Points)
Deep understanding of Open Telemetry (OTel) standards.
Experience with Salesforce SOQL/SOSL and Apex basics.
Familiarity with log aggregation tools (Loki, Elasticsearch, Splunk).

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.