Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in over 120 countries.

Key ResponsibilitiesA. Vendor Support (Voice & Email)

• Respond to vendor queries via phone and email in a professional, courteous, and timely manner.

• Log, track, and follow up on all vendor issues until closure.

• Provide accurate information related to processes, guidelines, status updates, and escalations.

• Always ensure clear and concise communication.

B. Issue Resolution & Case Management

• Identify, categorize, and prioritize vendor issues based on severity.

• Liaise with internal teams to resolve vendor concerns.

• Ensure SLAs for response and resolution are consistently met.

• Escalate high-impact or urgent issues as per the escalation matrix.

C. Documentation & Reporting

• Maintain detailed and accurate case records in the ticketing system.

• Prepare daily/weekly reports on ticket volume, issue types, and resolution times.

• Contribute to updating helpdesk SOPs, FAQs, and knowledge bases.

D. Service Quality & Process Improvement

• Identify recurring vendor issues and propose improvements.

• Maintain high service quality, call etiquette, and compliance with communication standards.

• Participate in calibration sessions and internal training.

Educational background

• HSC/ Diploma/ Degree in a related field along with 6-12 months relevant work experience

• Spanish written and spoken

Knowledge/Skills Requirements ·

• Reliable · Discreet

• Attentive to details

• Accurate

• Excellent communication skills

• Team Player

• Strong analytical skills and efficient planning skills

• Proficient in MS Office

• Good SAP background will be an advantage

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.