Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Enterprise Network Operations
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:

The Network Operations Centre provides Infrastructure support for the client s Global Data worldwide location. Work as Subject Matter Expert of Cisco Routing and Switching and providing operational support in a multi-shift 7*24 *365 Operations Centre.

Roles & Responsibilities:

• L2 engineers working on operational support of the Global Data Network.
• Supervise monitoring, troubleshooting, and escalation of production problems per operations processes, affecting the global Datacenter network and systems infrastructure
• Supervise troubleshooting and resolve hardware and software issues of LAN/WAN devices.
• Implement, configure and administer CISCO ISE.
• Must have knowledge of Flex profile, policy tags and site tags.
• Strong knowledge of all 802.11 (a,b,g,n,ac,ax), 802.1x, EAP, TTLS, Radius, IPSK, and radio frequency communication principal.
• Supervise troubleshooting of routing protocol related issues on the LAN/WAN.
• Supervise implementation of the change requests as per business needs on Cisco routers and switches.
• Manage work with the vendor product in delivery of data network service, hardware and software to agreed service levels.
• Act as first level escalation source in case team members need assistance.
• Provide supervision to operational support for LAN/WAN in a multi-shift 724365 Operations Center
• Handling and escalating highly impacting operational issues to upper Management and/or 3rd party vendor escalation
• Participate in team projects and project/technology transition
• Identify and resolve chronic issues & convert them into SIP.
• Conduct Quality Audit of the incidents worked and closed by the team.

Professional & Technical Skills:

• Must Have Skills: 10+ years experience in the troubleshooting and performance management of data infrastructure networks.
• 2+ years experience of people management skills
• Customer service skills and client focus
• Strong communication and interpersonal skills including an ability to convey technical information using non-technical language
• Hands-on experience & troubleshooting ON Cisco Switches (Nexus, WS-3750 ,3650).
• Must have skills on Cisco ISE.
• Must have expertise on Routing and Switching, Versa, SDWAN, Infoblox, ISE, Wireless, SCADA/OT environment
• Hands-on experience troubleshooting Cisco Router.
• Hands on experience on Infoblox DNS.
• Hand on experience on Cisco Wireless Controllers (WLC9800).
• Hands on with SD-Wan operation
• Versa
• Knowledgeable in the following Switching technology such as STP/PVST/MST/VRRP/HSRP
• Intermediate knowledge of Routing Protocols (OSPF, MPLS, BGP, RIP).
• Specific knowledge of BGP, OSPF and IP protocols in Cisco environment
• Experience working on Qo

S in Cisco Router:

• Good understanding of high availability fundamentals (HSRP and VRRP)
• Hands-on experience of LAN switching technologies: STP, Trunking, Ether Channel.

Certifications:

• CCNA/CCNP- certification

Additional Information:

• The candidate should have minimum 8-12 years of experience in Enterprise Network Operations.
• A minimum of bachelor s degree or higher although relevant experience will be taken into consideration
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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