Customer Service Analyst

Skill required: Retirement Solutions

• Data Entry Services
  Designation: Customer Service Analyst
  Qualifications: Any Graduation
  **Years of Experience:**3 to 5 years
  About Accenture
  Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
  What would you do? 1. Front-ending the Plan Sponsor communication for LOB – providing white-glove service and acting as the first point of contact with an emphasis on Relationship Management

1. Coordinating with transaction processing teams to research the status of pending requests and communicating with the Plan Sponsors/ Consultants
2. Strict adherence non-disclosure of client information by preserving client confidentiality
3. Liaison with the teams working on setting up of or making changes to the Plan and assisting in project management for such changes
4. Providing assistance (voice as well as email) to the Plan Sponsors and Regional Sales Leads with a sense of urgency
   What are we looking for? 1. 3+ years of experience in US Retirement Services domain – Defined Contributions

• Managing plan sponsor level communications

1. Experience in Plan Sponsor management – providing services related to changes/edits in Plans, coordinating with internal business teams, escalation management, part of the team managing relationship with specific plan sponsors

• Bachelor’s degree
• Experience in the US retirement industry
• Open for evening shift
• Good verbal & written communication skills
• Good typing skill and attention to detail
• Good time management skills
• Ability to work independently
  Roles and Responsibilities: •1. Front-ending the Plan Sponsor communication for LOB – providing white-glove service and acting as the first point of contact with an emphasis on Relationship Management

1. Coordinating with transaction processing teams to research the status of pending requests and communicating with the Plan Sponsors/ Consultants
2. Strict adherence non-disclosure of client information by preserving client confidentiality
3. Liaison with the teams working on setting up of or making changes to the Plan and assisting in project management for such changes
4. Providing assistance (voice as well as email) to the Plan Sponsors and Regional Sales Leads with a sense of urgency
5. Excellent organizational skills with ability to identify root causes of misses in the process
6. Comply with all client policies, procedures, and Federal/State/Local regulations and escalate issues to the management.
7. Taking active participation in process improvements and automation.
8. Ensure Quality Control standards that have been set are adhered to.
9. Completing assigned responsibilities and projects within timelines apart from daily BAU
10. Support creation of standard operating procedures

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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