Project Role: Technology Support Engineer

Project Role Description: Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills: Oracle Solaris

Good to have skills: NA

Minimum 7.5 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary:

As a Technology Support Engineer, you will engage in resolving incidents and problems across various business system components, ensuring operational stability throughout the day. Your responsibilities will include creating and implementing Requests for Change, updating knowledge base articles for effective troubleshooting, and collaborating with vendors to assist service management teams in issue analysis and resolution. Each day will involve a mix of technical problem-solving, communication with stakeholders, and proactive measures to enhance system performance and reliability.

Roles & Responsibilities:

• Manage, configure, and maintain IBM AIX environments across production, development, and test systems.
• Perform installation, patching, and upgrades of AIX operating systems and related software.
• Administer and optimize LPARs, VIO servers, and PowerHA clusters for high availability and performance.
• Monitor system performance and implement tuning measures to ensure optimal system efficiency.
• Manage system backup, restore, and disaster recovery operations (using tools like NIM, TSM, etc.).
• Plan and execute capacity management and resource allocation activities.
• Troubleshoot and resolve complex incidents, service requests, and performance issues.
• Collaborate with application, database, and network teams for cross-functional issue resolution.
• Implement and maintain security hardening, patch compliance, and audit requirements.
• Automate repetitive operational tasks using shell scripting or other automation tools.
• Support migration and modernization initiatives involving AIX and related technologies.
• Maintain detailed documentation of configurations, standard operating procedures, and change records.
• Participate in on-call rotation and provide 24x7 production support as required.
• Mentor and guide junior system administrators within the team.

Professional & Technical Skills:

• Bachelor s degree in Computer Science, Information Technology, or related field.
• 10+ years of hands-on experience in AIX system administration in large enterprise environments.
• Strong knowledge of AIX 7.x and above, VIOS, and PowerVM technologies.
• Experience with PowerHA (HACMP) clustering and disaster recovery setups.
• Proficiency with NIM (Network Installation Manager) for system deployment and management.
• Good to have exposure with backup solutions (TSM, Net Backup, or equivalent).
• Strong shell scripting (Korn, Bash) and automation skills.
• Familiarity with SAN, storage provisioning, and file system management (JFS2, GPFS).
• Understanding of ITIL processes (Incident, Change, and Problem Management).
• Excellent analytical, troubleshooting, and communication skills.

Preferred Skills:

• Experience with AIX on IBM Power10 or Power9 hardware.
• Knowledge of Linux or other UNIX variants.
• Exposure to cloud or hybrid infrastructure integrations.
• IBM Certified System Administrator – AIX certification.
• Experience in leading technical projects or initiatives.

Additional Information:

• The candidate should have minimum 7.5 years of experience in Oracle Solaris.
• This position is based at our Gurugram office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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