Delivery Operations Associate Manager

Skill required: Talent Acquisition- end to end

• Talent Identification
  Designation: Delivery Operations Associate Manager
  Qualifications: Any Graduation
  **Years of Experience:**10 to 14 years
  About Accenture
  Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
  What would you do? Own recruitment service delivery outcomes across functions/programs. Manage team leads, capacity planning vs demand, SLA/KPI governance, stakeholder management, and continuous improvement, accountable for delivery risks, compliance adherence, and predictable hiring outcomes.
• Talent Acquisition
• End to End involves managing the entire recruitment process from start to finish. This includes identifying job needs, sourcing candidates, conducting interviews, and making job offers. The goal is to efficiently fill positions with the best talent. Responsibilities also include onboarding new hires and ensuring a smooth transition into the company. This role is crucial for building a strong and effective workforce.
  Assess current and future talent needs, identify mission-critical workforces, understand key workforce skills and competencies, and address talent gaps.
  What are we looking for? Education: Graduate Degree
  Total Years of Experience: 10–14 years of recruiting / talent acquisition experience
  Total Years of Role Specific Experience: 6+ years in US staffing / full lifecycle recruiting with people/program management experience
  Needs to fit the role requirement but above the standard compensation offered should be referred to delivery/transition lead for decision.
  Program/tower delivery ownership & governance
  Capacity planning, productivity & SLA/KPI management
  People management (leads) & performance governance
  Stakeholder management (client/hiring leadership) & executive communication
  US hiring/staffing exposure
  Risk, compliance & continuous improvement/automation mindset
• Must have US staffing experience along with the other mandatory skills.
• Needs to meet the sourcing criteria & within the standard compensation bracket for the role; basic communication skills to be put through for written assessment.
• • Roles and Responsibilities: •"• Manage delivery of hiring requests by ensuring alignment on requirements, managing priority changes, and providing structured updates to hiring teams.
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• Own hiring outcomes across assigned towers/programs; translate demand to execution plan and delivery cadence.
• Plan capacity (recruiters/leads) vs volumes; identify gaps and raise recalibration asks with data-driven rationale.
• Govern SLAs/KPIs (TAT, conversion, quality, compliance); run reviews and drive corrective actions with leads.
• Manage senior stakeholder expectations; handle escalations and ensure predictable communication and reporting.
• Drive standardization, process improvements, and automation opportunities; ensure audit readiness and tool hygiene.
• Own talent-care responsibilities including associate engagement management, assignment oversight, and periodic associate/consultant check-ins once deployed on assignment.
• Work Model & Shifts: WFO; comfortable with US shift coverage as business requires.
• Nearer to the target on skill/knowledge required should be put on hold and considered again depending on the available pipeline to meet hiring targets.
• Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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