Order to Cash Ops Associate (Mandarin Speaking)

Job Description

• Responsible for collecting based on agreed upon criteria with client and in accordance with the DTP.
• Responsible for activities assigned by the Collections Team Lead
• Responsible for calling, emailing, & making payment arrangements with customers
• Liaise with customers on a timely basis, execute collection activities, reconcile and track daily/monthly AR balance accounts with customer records
• Ensure the completeness and accuracy of invoices in the AR system (manually encoded or through interface)
• Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies and short payments
• Work closely with key teams such as Credit and Sales in mitigating collection risk
• Collaborate with various internal business functions such as Billing, Credit Team and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives
• Provide administration work related to collections, such as preparing adjustment vouchers, statements and letters
• Escalate unresolved issues to management timely and follow through issues until final resolution
• Perform detailed account reconciliation to identify and facilitate resolution of disputed receivables
• Meet monthly collection targets
• Escalate issues in accordance with escalation policy
• Attend client meeting to discuss debtor performance and address issues as required
• Be proactive and innovative with ideas to improve service / deliverables to the client

Job Qualifications

• Bachelor's degree required
• Collections License considered beneficial
• Good working knowledge of an ERP system; ORACLE experience would be an advantage
• Fluent in English and Mandarin with strong communication skills
• Excellent working knowledge of MS Office
• Adaptable to learn new processes, concepts, and skills
• Demonstrates the ability to work as part of a team
• Able to work under time pressure, able to prioritize workload and meet strict deadlines.
• Strong analytical and problem solving skills
• Positive attitude and flexible, especially in the period of month/quarter/year-end closing
• Overtime and On-Call may be required
• Local holidays are observed

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.