Project Role: Client Service Delivery Lead

Project Role Description: Responsible for seamlessly delivering services to the client. Assigns all work assignments, commits team(s) to work, manages their work quality, manages the teams financials and mix to targets, and drives the teams overall people management. Monitors and controls service delivery metrics.

Must have skills: Salesforce Technical Architecture, Salesforce Service Cloud, Salesforce Omnistudio Platform, Salesforce Lightning Web Components

Good to have skills: NA

Minimum 7.5 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary:

As a Client Service Delivery Lead, you will be responsible for ensuring the seamless delivery of services to clients. Your typical day will involve overseeing work assignments, managing team performance, and ensuring that service delivery metrics are met. You will engage with various stakeholders to maintain high-quality standards and drive team effectiveness, while also focusing on financial management and people development within the team. Your role will require you to monitor progress and make necessary adjustments to ensure that client expectations are consistently exceeded.

Roles & Responsibilities:

• Expected to be an SME.
• Collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Facilitate training and development opportunities for team members to enhance their skills.
• Implement best practices in service delivery to improve efficiency and client satisfaction.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Salesforce Technical Architecture, Salesforce Service Cloud, Salesforce Omnistudio Platform, Salesforce Lightning Web Components.
• Strong understanding of system integration and data migration processes.
• Experience with Salesforce platform customization and configuration.
• Ability to design and implement scalable solutions on the Salesforce platform.
• Familiarity with Agile methodologies and project management principles.

Additional Information:

• The candidate should have minimum 7.5 years of experience in Salesforce Technical Architecture.
• This position is based at our Ahmedabad office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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