• Align with global leads and service delivery lead on strategy for execution on site

• Scorecard review & action

• Motivate and strategize on efficiency, productivity and consistency targets

• Identify improvement opportunities in workflows and suggest solutions. Create a culture of innovation

• Identify Milestones, scope, dependencies, issues, risk and success for QTP projects

• Course correct non-performing metrics and analysts through root cause analysis and solid action planning

• Accountable for client satisfaction in area of responsibility, against service level agreement, and ensures achievement of key performance indicators/project milestones.

• Review and control execution of standard processes across Quality, Training & Policy

• Conduct researches, studies and data analysis to conceptualize proposals for improving business metric in collaboration across teams

• Provide thought leadership in processes, programs and procedures

• Establish professional and career development programs for internal resources

• Provide recommendations to re-engineer existing processes.

• College graduate with at least 8 to 11 years supervisor experience

• Excellent oral and written communication skills.

• Sound decision making and organizational skills

• Ability to present complex information to a variety of audiences

• Proficiency in MS office applications (Excel, PowerPoint and Word)

• Experienced in talent management and succession planning

• Experience in managing projects and data strategies for business outcomes

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.