Custom Software Engineer

Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : Service Now IT Service Management
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

POSITION TITLE Sr Manager, Service Now Colleague Experiences Operation Lead

ROLE SUMMARY As the Operations Lead for the Colleague Experiences team, you will be responsible for delivering holistic solutions supporting Digital and GBS services delivered through our unified Colleague Experience called Fuse.

This role will require you to collaborate and negotiate with resources outside your direct authority to deliver experiences, virtual agents, AI agents, catalogues and more across the Service Now platform.

ROLE RESPONSIBILITIES:

Lead agile team of analysts & developers to rapidly and iteratively deliver digital products that add value to the organization
Conceptualize and prioritize backlog user stories, focusing on user & business needs and technical requirements
Work within a cross-functional team with engineers and designers to clarify requirements and delivery expectations with business stakeholders
Coordinate dependencies with multiple Business Owners, Product Manager and Product Owners
Apply compliance requirements within scope of responsibility
Manage Colleagues including performance management, compensation planning, growth and development, and regular status reviews.

BASIC QUALIFICATIONS:

Bachelor s Degree in Computer Science, Business, or an affiliated field with 6 years of experience or Master s degree with 5 years of experience
4 years managing Service Now development.
3 years in a management position.
In-depth knowledge of Scrum and Agile Software Development Methodology
Excellent knowledge of UX design principles.
Ability to prioritize demand based on business value.
Advanced communication skills (written and verbal), with proven ability to express complex ideas in a simple logical manner to a variety of stakeholders
Ability to drive stakeholders to resolve deadlocks, present feasible options and gain agreement towards a solution
Quick to acquire product expertise / technical acumen in order to understand current & desired product experience as well as underlying tech & dependencies

PREFERRED QUALIFICATIONS:

MBA or Master s degree

HRSD or CSM Service Now Implementor Certification:

Certified Scrum Product Owner (CSPO) certification and project management experience considered an asset
Scaled Agile Framework (SAFe) certification or experience operating in scaled agile delivery considered an asset
Strong customer focus, with the ability to understand and anticipate the needs of internal and external customers, and to deliver solutions that meet those needs.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.