Delivery Operations Team Lead

Skill required: Employee Services

• Employee Data Process Design
  Designation: Delivery Operations Team Lead
  Qualifications: Any Graduation
  **Years of Experience:**7 to 11 years
  About Accenture
  Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
  What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Monitor/Review along with team on administrative and operational activities within the allotted team to ensure achievement of operational or deal objectives.
• Monitor/measure performance through metrics, audits and other processes to ensure that organizational initiatives are in place and goals are achieved.
• Manage and improve people performance and align them with organizational goals and objectives.
• Provide business Development support to the Service Delivery Manager and the client services team through active participation in client visits and other initiatives.
• Participate actively in organization wide initiatives.
• Make decisions about the day-to-day operation of the team, including monitoring of workload, systems, staffing, and scheduling
• Employee Services
• More into query/case management • Monitoring the voice of the customer through surveys and other means of communication. Be assertive and work through the development areas as voiced by the client, Third parties or Accenture stakeholders.
• Encourage and drive continuous improvement measures on day-to-day basis within area of responsibility till closure.
• Timely and transparent recognition and rewards for the team.
• Recommend cost-effective, efficient procedural or production alternatives.
• Required to work within clear budgetary guidelines.
• Develop People through mentoring and resolve conflicts. Drive coaching culture.
• Monitor and encourage the Team to create/follow up on development plans • Provide Input to monthly top level service analysis for client • Develop and drive comprehensive generic training plans to meet the needs.
• The design of employee data processes to manage employment data, records and transactions using standard technologies and processes. Ensure high degree of compliance to the documented processes, client/organizational policies.
• Participate in the definition of current process performance baseline metrics (as defined in Metrics Data Collection Plan) and track/report on all Operational Stats • Ensure OE documentation is updated and drive OE methodologies in day to day operations.
• Ensure all team members have the correct skills and are trained to deliver all the contractual requirements, to achieve operational excellence • Analyze root causes of Issues, escalations, errors and have a remedial action through process improvement. Plan & Manage daily staffing, employee grievances if any for the geography and the specialist support teams • Work collaboratively
  What are we looking for? •People Engagement

Client Reference Data Management:

Communication Microsoft Excel:

Delivery Excellence
Problem-solving skills
Ability to perform under pressure
Strong analytical skills
Written and verbal communication
Commitment to quality

People Engagement
Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems

• May create new solutions, leveraging and, where needed, adapting existing methods and procedures
• The person would require understanding of the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor
• May interact with peers and/or management levels at a client and/or within Accenture
• Guidance would be provided when determining methods and procedures on new assignments
• Decisions made by you will often impact the team in which they reside
• Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

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