HR Service Delivery Analyst

Skill required: Workforce Data Admin

• HR Service Delivery
  Designation: HR Service Delivery Analyst
  Qualifications: Any Graduation
  **Years of Experience:**3 to 5 years
  About Accenture
  Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
  What would you do? To be aligned to SLAs and focused on long-term operational efficiency and client satisfaction. Driving continuous improvement and delivering consistent client value.

Process and strategy of providing and managing human resources services and information to employees within an organization.
This encompasses various aspects, including employee support, benefits administration, onboarding, payroll, and other HR related functions
What are we looking for? Strong HR Operations domain knowledge (hire-to-retire lifecycle)
Ability to manage SLAs, quality, and customer experience
Strong analytical mindset to interpret data and drive decisions
Effective communication and stakeholder management skills
High focus on compliance, governance, and process adherence

• HR tools & systems
• Service Now (ticketing)
  Quality & Compliance frameworks – SOP adherence, QC processes
  Global Client handling exposure -
  Roles and Responsibilities: Manage HR transactions ensuring SLA, quality, and accuracy
  Handle employee queries and ensure timely resolution
  Adhere to SOPs and audit/control requirements
  Work closely with peers, leads, and stakeholders
  Escalate risks/issues proactively and ensure closure
• Continuous Improvement
• Identify process gaps and suggest improvements
• Contribute to efficiency and automation initiatives

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.