Service Now business architect (IRM)

Accenture is Service Now’s #1 and Most Comprehensive Partner. We are:

• 2025 Worldwide Global Elite Partner of the Year
• 2025 Worldwide Gen

AI Customer Value Partner of the Year:

• 2025 Worldwide Telco Industry Partner of the Year
• 2025 EMEA Transformation Partner of the Year

We are expanding our Service Now Business Group in the Nederlands & Nordics and seeking visionary IRM Service Now Business Architects to help our clients transform their businesses, drive innovation, and achieve measurable outcomes.

Your Role as a Service Now IRM Business Architect

As a trusted advisor and technical leader, you will:

Participate in a transformation program where Service Now is being implemented to strengthen the client’s risk and control environment, with a specific focus on Integrated Risk Management (IRM).

In this role, you will act as a bridge between business and IT, supporting the business organization throughout the requirement and design phases to ensure effective adoption of Service Now IRM capabilities. You will help translate risk, compliance, and control requirements into scalable Service Now solutions, ensuring alignment with regulatory expectations and internal governance frameworks.

Key responsibilities include:

• Supporting business stakeholders (risk, compliance, internal audit) in defining requirements for risk management, control frameworks, policy management, and issue remediation within Service Now
• Advising on best practices for structuring risk and control frameworks in Service Now, including taxonomy, hierarchies, and data models
• Guiding the business on how to efficiently leverage Service Now IRM modules (Risk Management, Policy & Compliance, Audit, Business Continuity Management, Issues Management)
• Acting as a trusted advisor in discussions with IT to ensure business needs are effectively translated into system design and configuration
• Driving alignment between business processes and Service Now capabilities, promoting standard platform adoption and minimizing customization
• Supporting workshops, requirement refinement, and backlog definition in collaboration with product owners and development teams
• Ensuring traceability between regulatory requirements, risks, controls, and remediation activities
• Contributing to governance, change management, and rollout of IRM capabilities across the organization

What We’re Looking For

• Deep Service Now Expertise: 5+ years across multiple modules (IRM/GRC, Sec Ops, ITSM and ITAM).
• Architectural Mastery: Strong knowledge of workflows, scripting, Flow Designer, Integration Hub, and enterprise integration patterns.
• Strategic Insight: Experience in enterprise security, architecture frameworks, discovery technologies, and data modeling.
• Leadership Skills: Ability to manage stakeholders, development teams, and complex delivery programs.
• Innovation Mindset: Familiarity with Now Assist, AI-driven capabilities, and modern delivery practices (Agile, Scrum, SAFe).
• Credentials: University degree in Computer Science or equivalent; certifications in IRM, ITSM, ITAM preferred.
• Language: Fluent in Swedish and English.

Why Join Us?

• Unmatched Training: Free access to Service Now training and certifications, including our exclusive CTA and CMA program.
• Cutting-Edge Projects: Work on large-scale, complex solutions for leading Global enterprises.
• Innovation at Scale: Be at the forefront of technology with AI and advanced Service Now capabilities.
• Global Community: Collaborate with the largest group of Service Now experts in the ecosystem.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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