IAM User Experience & Enablement Owner (Remote) at AbbVie

This role is part of Abb Vie's Information Security & Risk Management (ISRM) team within Business Technology Solutions. The Identity & Access Management (IAM) team is responsible for the development, implementation, and oversight of the organization's IAM strategy, ensuring secure, efficient, and compliant access to systems and data. The IAM team supports all verticals including User Lifecycle Management, Privileged Account Management, Directory Services, MFA/Federation/SSO, Access Certifications, Role Based Access Control, External Identity Management, and Application & System Integration. Our Customer Enablement & Innovation function exists to ensure that every IAM capability is well-documented, easy to use, and successfully adopted across the enterprise.

This position can be virtually anywhere in the U.S.

Take the next step in your career with an organization that strategically invests in the long-term health of the company, its technology and its people. The Abb Vie Business Technology Solutions (BTS) team shapes the digital transformation necessary for our treatments to positively impact patients' lives. In the role of User Experience & Enablement Owner, Identity & Access Management, you'll tackle complex challenges as you develop and diversify your professional experiences while helping others grow and develop their skills.

In this role, you'll be responsible for:

• Own and continuously improve the Self-Service IAM Portal, ensuring it provides an intuitive, persona-based experience that simplifies access management for end users and system owners
• Serve as the Voice of the Customer for IAM — collecting, synthesizing, and acting on user feedback to enhance usability, reduce friction, and improve satisfaction across all IAM services
• Conduct end-to-end reviews of IAM processes and services, identifying opportunities to simplify workflows, improve documentation, and enable self-service adoption
• Develop and maintain user-facing documentation, how-to guides, code samples, FAQs, and support resources that make IAM services easy to understand and adopt
• Define and track adoption metrics across IAM services, creating dashboards and reports that provide visibility into usage trends, self-service uptake, and areas for improvement
• Partner with IAM service leads (User Lifecycle Management, Privileged Access Management, MFA/SSO/Federation, RBAC, Access Certifications, and more) to understand capabilities and translate them into clear, accessible user experiences
• Serve as a liaison between technical IAM teams and end users, system owners, and business stakeholders to ensure IAM solutions are effectively communicated and adopted
• Develop onboarding materials and enablement programs to support new application integrations and help system owners navigate IAM processes with confidence
• Identify and escalate usability gaps, adoption barriers, and user experience issues to the Associate Director, Customer Innovation and Enablement
• Support continuous improvement initiatives by analyzing customer feedback, adoption data, and support trends to recommend and implement enhancements
• Bachelors Degree and 6 years of experience OR Masters Degree and 5 years experience OR PhD
• 5+ years in Identity & Access Management or a related information security discipline
• Demonstrated experience improving user experience, driving technology adoption, or managing self-service platforms in an enterprise environment
• Strong ability to translate complex technical concepts into clear, accessible documentation and user guidance
• Experience gathering and acting on user/customer feedback to improve products, platforms, or processes
• Proven ability to work cross-functionally with technical teams and business stakeholders
• Strong organizational skills with the ability to manage multiple workstreams and priorities simultaneously
• Excellent written and verbal communication skills, with experience creating training materials, guides, or enablement content

Beneficial:

• Familiarity with IAM concepts and services such as RBAC, MFA, SSO/Federation, Privileged Access Management, Identity Governance & Administration (IGA), or Access Certifications
• Experience with portal design, knowledge management platforms, or self-service tooling
• Background in product ownership, customer success, or technology enablement roles
• Experience with metrics and reporting tools to track platform adoption and user engagement
• Familiarity with audit and compliance requirements related to identity and access management

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our short-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

Abb Vie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

About Abb Vie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.