JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We are constantly looking toward the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you’ll do work that matters, while growing and learning in an environment that values care, authenticity, and balance. We offer:

Career development opportunities with an international company where you can build the career you aspire to.

Recognition as a great place to work in dozens of countries worldwide, and inclusion on Fortune’s list of the most admired companies.

A workplace consistently ranked among the best for diversity, working mothers, female executives, and scientists.

The Opportunity

This role is part of Abbott’s Core Diagnostics

division, which empowers smarter medical and economic decision-making to transform how people manage their health at every stage of life. Every day, more than 10 million tests are run on Abbott’s diagnostic instruments, delivering vital results for millions of people.

As an Abbott Ambassador, you will be responsible for managing and expanding existing accounts, strengthening customer relationships, and improving account profitability.

Key Responsibilities

Retention & Customer Experience

Own account Net Promoter Score (NPS) and drive customer satisfaction.

Ensure instrument uptime, repair, and maintenance.

Conduct operational reviews and manage customer relationships through planned visits.

Manage inventory replenishment and assist with order management.

Build Abbott’s brand image and reinforce our total solution value offering.

Collect and communicate Voice of Customer (VOC) insights.

Value Creation & Expansion

Partner with commercial teams for account acquisition, renewals, and menu expansion.

Implement initiatives to boost customer satisfaction and profitability.

Manage service costs, lifecycle of products, and budget control.

Promoter Building

Drive NPS performance and meet KPI targets.

Strengthen inter-client relationships.

Qualifications

Bachelor’s degree or equivalent experience required; preferred fields include Medical Laboratory Science, Biomedical Science, or Medical Technology.

2–4 years of experience in diagnostics or allied health industries.

Strong communication, organizational, analytical, and problem-solving skills.

Experience interfacing directly with customers.

Performance Metrics

100% renewal/retention of profitable business.

Achievement of NPS targets.

Increased instrument utilization.

Quality, Safety & Environmental Responsibilities

Participate in regular departmental meetings to support continuous improvement.

Comply with ISO and Class A quality standards.

Adhere to occupational health, safety, and environmental policies to prevent or minimize risks.

The base pay for this position is

N/A
In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Sales Force

DIVISION:

CRLB Core Lab:

LOCATION:

Australia > East Brisbane : 12 Mowbray Terrace

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 50 % of the Time

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)