JOB DESCRIPTION:

MAIN PURPOSE OF ROLE:

• Supports phone staff by providing assistance in escalated customer inquiries concerning organizational products or services.
• Provides information when responding to complex customer inquiries regarding customer accounts and billing.
• Typically requires in-depth knowledge of multiple products/services.
• The support provided is not related to assistance with computer technology.

MAIN RESPONSIBILITIES:

• As Customer Service Specialist the role will work under limited supervision and apply subject matter knowledge in the area of internal Customer Support (Non-Technical).
• Requires capacity to apply skills/knowledge within the context of specific needs or requirements.
• Hanldes customer telephone queries, aiming to clarify, orient and direct detected problems toward a solution.

QUALIFICATIONS:

• Education : Associates Degree (± 13 years)
• Experience/Background :Minimum 2 years At least 2 years of experience in a medical laboratory environment, field service, clinical experience, or diagnostic product experience

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Customer Service

DIVISION:

CRM Cardiac Rhythm Management:

LOCATION:

Thailand > Bangkok : Rasa One, Building B, 17th Floor, Unit 1704 555 Phaholyothin Rd

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

No

MEDICAL SURVEILLANCE:

Yes

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)