Credit and Collections, Senior Collector at Abbott

JOB DESCRIPTION:

At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.

Point-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes globally. Abbott brings you a variety of expert viewpoints on new innovations, insights, and impacts that are shaping the future of diagnostics.

Abbott Rapid Diagnostics (ARDx) is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.

Description

The position of Senior Collector is within Corporate Finance Services team located at Five Neo Building, Bonifacio Global City, Taguig and has the responsibility to monitor all aspects of the collection of outstanding debts owed to the company. This role will also communicate frequently with management on forecasting cash and other credit risk exposures. This job description will be reviewed periodically and is subject to change by management.

Duties and Responsibilities

• Proactively manage a portfolio of key accounts to execute collection strategies as well as the escalation of delinquent.

• Minimize Days Sales Outstanding (DSO), account balances over 90 days past due, and unapplied payments while increasing % current.

• Responsible for ensuring all receivable portfolios are collected within terms while adhering to professional, ethical and legal collections practices.

• Direct productivity improvement efforts to ensure all processes are efficient, cost effective, and consistent with overall department practices.

• Fully responsible for daily management of collections, including providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and deductions.

• Management & review of daily Credit queue of orders before releasing for shipment.

• Conduct timely research, analysis and decision making for resolution of deductions and disputed items, short/over-payments.

• Build strong account relationships through continued phone contact with sales/commercial and relevant stakeholders.

• Enlist the efforts of sales and senior management when necessary to accelerate the collection process.

• Establish and maintain effective and cooperative working relationships with all cross functional teams.

• Make recommendations for account hold/blocks based on credit status, account balance and customer’s payment habit.

• Understand customer behavior and build rapport with customer contact.

• First point of escalation for any process related concerns and for delinquent accounts.

• Should be able to provide resolution on issues raised or escalate as necessary.

• Assists Team Lead on meetings with different Stakeholders

• Leads process training and conducts best practice sharing.

• Participate in process improvement to enhance customer satisfaction.

• Drive cash collections productivity and Credit and Collections projects.

• Collaborates with Opex team and GPO for a possible process change and standardization.

• Quarter end/Public holiday support as required.

• Support Monthly Close.

• Support Monthly KPI metrics.

• Other duties as assigned.

Key Position Competencies

• SAP/FSCM Collections Module or other major ERP Systems experience is desirable

• Strong written and verbal communication skills are essential

• Assertive communication and good negotiation skills

• Strong computer skills especially MS Office

• Commitment to excellent customer service

• Ability to prioritize and manage multiple responsibilities

• Ability to work independently in a fast-paced high-volume environment to ensure proper application

• Communicate with both internal and external customers to resolve problems and prevent orders and claims from being held or delayed

• Support Customer Service by responding to all customer related inquiries to improve knowledge and ensure customer satisfaction (One Call=One Contact)

• Identify process improvement by evaluating non-conformances and non-value-added activities to improve individual and company performance as well as customer satisfaction.

• Keep the Credit and Collections Supervisor informed of serious credit and collections problems.

• Cover work of other team members during absence and participate in special projects and related assignments as needed.

• Establish and communicate goals on an individual and team basis to achieve cash flow, DSO and aging objectives.

• Execute applicable Quality System processes

• Customer Focus

• Ability to work with cross functional teams is essential.

• Effective analytical and problem-solving skills.

• Strong business understanding and an excellent ability to manage complex situations in a fast-paced environment.

Minimum Qualifications

• Must be proficient in Microsoft Office Word and Excel

• Must have good keyboarding, typing and calculator skills

• Must be able to read, analyze, and interpret general credit reports and information

• Must have a working knowledge of Dun & Bradstreet, Experian or other related credit reports

• Must be able to communicate professionally, verbally and in writing

• Must be able to work independently and on a team

• Must be able to work effectively in a fast-paced environment with shifting priorities

Education & Experience

• Four-year degree in Business, Finance, Economics or accounting is a plus

• 5+ years relevant experience in Collections role – preferably B2B with Shared Service Centre and multinational corporation background

• Previous working experience with North America and European counterpart is a plus.

• SAP or other ERP system experience.

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Accounts Payable & Receivables, Credit & Collection, & Payroll

DIVISION:

IFO International Finance:

LOCATION:

Philippines > Taguig City : Five/Neo Building

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Not specified

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)