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Abbott
Abbott

Global healthcare company creating breakthrough diagnostics and devices

Informatics Technical Service Specialist - Istanbul at Abbott

RoleTech Support
LevelMid Level
LocationTürkiye - İstanbul
WorkOn-site
TypeFull-time
Posted1 day ago
Apply now

About the role

JOB DESCRIPTION:

  • Informatics Technical Service Specialist
  • Istanbul About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

The Opportunity

This position works at Istanbul location in the Core Diagnostics Division that we’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

What You'll Do:

Main Purpose of Role

A technical expert focused on the end-to-end delivery of the AlinIQ Digital Health applications and at the center of delivering on Abbott's consumer healthcare strategy. Core responsibilities of this role include complex IT implementation, testing, training, and escalation management. Along with the technical aptitude, this role is client facing and individuals need to also possess excellent communication, critical thinking, and other soft skills to ensure high client satisfaction.

  • Responsible for the end-to-end implementation, testing and training of the Abbott Digital applications with a focus on quality and customer satisfaction. Apply technical IT and networking knowledge to analyze user needs; gather customer requirement; design an integrated, scalable and comprehensive informatics solutions to improve the automation and informatics solutions for clinical diagnostic healthcare customers. Must be able to multi-task and coordinate with a complex network of departments throughout all levels of an organization such as sales representatives; lab managers; project managers; IT personnel; HIS and LIS personnel; internal and external vendors and contractors; and senior level management as needed.
  • Serves as an informatics applications expert for more junior members of the organization. Develops mastery of the Abbott processes and ability to lead by example across the Area delivery organization.
  • Responsible for implementing and maintaining the effectiveness of the quality system. Adheres to and promotes the Abbott Code of Business Conduct.

Required Qualifications

  • University degree in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines.
  • Min 1 year healthcare industry experience or 4 years of relevant information technology experience outside of healthcare.

Apply Now

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @Abbott News and @Abbott Global.

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Support Services

DIVISION:

CRLB Core Lab:

LOCATION:

Türkiye > Istanbul : Saray Mah Dr Adnan Buyukdeniz Cd Umraniye

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Not specified

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Not Applicable

Required skills

Implementation

Technical support

Software testing

User training

Escalation management

Client communication

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About Abbott

Abbott

Abbott

Public

Abbott is a global healthcare company that develops medical devices, diagnostics, branded generic medicines, and nutrition products.

10,001+

Employees

Abbott Park

Headquarters

$177B

Valuation

Reviews

10 reviews

3.8

10 reviews

Work-life balance

3.2

Compensation

3.5

Culture

4.1

Career

3.4

Management

4.0

72%

Recommend to a friend

Pros

Supportive management and leadership

Good team culture and inclusive workplace

Excellent benefits and training programs

Cons

Heavy workload and overtime expectations

High stress and burnout potential

Limited advancement opportunities

Salary Ranges

754 data points

Junior/L3

Junior/L3 · IT ERP OCM - Data Analyst

1 reports

$82,383

total per year

Base

$71,594

Stock

-

Bonus

-

$82,383

$82,383

Interview experience

3 interviews

Difficulty

3.0

/ 5

Duration

14-28 weeks

Offer rate

33%

Experience

Positive 33%

Neutral 67%

Negative 0%

Interview process

1

Application Review

2

HR Screen

3

Technical Interview

4

Hiring Manager Interview

5

Offer

Common questions

Technical Knowledge

Behavioral/STAR

Past Experience

Problem Solving