Remote Support Intern

JOB DESCRIPTION:

Core job responsibilities:

• This position within the Abbott Diagnostics Remote Services and Support team provides internship-level support to ensure accurate and timely assistance to customers across supported markets. The Remote Support Intern will work under close supervision and guidance, gaining hands-on exposure to remote support operations, customer engagement, and case management processes.
• Support the remote support team during customer interactions (phone, chat, and email) through shadowing and assisted handling.
• Assist with collecting customer information, documenting cases accurately, and updating records in the appropriate systems.
• Learn to identify and assess basic hardware, software, and reagent-related issues, escalating as required.
• Support follow-up activities on open cases and assist with coordination across off-hours teams and local country teams.
• Assist with instrument monitoring via dashboard visualization platforms and escalate observations under guidance.
• Participate in proactive analysis and improvement initiatives as part of learning and development.
• Adhere to established procedures, quality systems, and compliance requirements at all times.

Core Job Responsibilities

• Support implementation and maintenance of quality system requirements as instructed.
• Assist senior team members in customer phone support activities and instrument monitoring (training and guidance provided).
• Collaborate with cross-functional teams during learning activities and assigned tasks.
• Uphold professionalism and customer-focused behaviors during all interactions.

Key Performance Metrics

• Accuracy and completeness of case documentation
• Responsiveness and professionalism in customer interactions
• Adherence to procedures, training completion, and learning progress

Education and experience:

(indicate minimum and why it is required):

• Undergraduate students or recent graduates pursuing or having completed studies in Biomedical Engineering, Clinical Laboratory Science, Biology, Biochemistry, Life Sciences or related disciplines.
• The ideal candidate demonstrates strong communication skills, a willingness to learn, and the ability to work collaboratively in a team-oriented environment.
• Proficiency in English is required as training, documentation, and ticketing systems are conducted in English.

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Administrative Support

DIVISION:

CRLB Core Lab:

LOCATION:

Malaysia > Selangor : Imazium, No. 8, Jalan SS 21/37

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

No

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)