Technical Service Specialist

JOB DESCRIPTION:

At Abbott, we are committed to improving health and well-being worldwide through innovative diagnostic solutions. We are looking for a Technical Service Specialist to join our Technical Service team and support our customers with high-quality, reliable technical service.

Primary Objective

The Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), providing backup first-line (Level 1) service, and supporting instrument installations and deinstallations.

Key Responsibilities

• Provide first-line technical service to Abbott Ambassadors (service interventions requiring less than 4 hours of labor)
• Schedule and perform planned maintenance (PM) activities
• Execute hardware and software upgrades (Technical Service Bulletins – TSBs)
• Support instrument installations and deinstallations
• Contribute to achieving customer satisfaction (NPS), service KPIs, and the district’s economic growth and profitability

Education

• Bachelor’s degree or equivalent experience required
• Bachelor’s / Engineering degree in medical, electrical, mechanical engineering or medical technology preferred

Experience & Skills

• Proven experience in a similar technical service role, supported by management and customer references
• Strong customer engagement skills, particularly with laboratory staff
• Recognized technical expertise for the assigned product line
• Excellent communication and problem-solving skills
• Strong experience using analytical tools and technical software

Impact of the Role

This position plays a key role in ensuring instrument reliability, service quality, and customer satisfaction through effective maintenance, upgrades, and technical support activities.

What We Offer

• A collaborative, innovative, and inclusive work environment
• Continuous technical training and development
• Career growth opportunities within a global healthcare leader
• Competitive compensation and benefits package

Abbott is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

LinkedIn Version (English – Optimized)

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We’re hiring: Technical Service Specialist | Italy

Join Abbott and help deliver reliable, high-quality technical service that supports laboratories and improves patient outcomes.

Your role

• First-line technical service (< 4 hours)
• Planned maintenance and HW/SW upgrades (TSBs)
• Support installations and deinstallations
• Work closely with laboratory staff and internal teams

Your profile

• Bachelor’s degree or equivalent experience (engineering/medical technology preferred)
• Experience in technical service roles
• Strong communication, customer focus, and problem-solving skills

Why Abbott?

• Innovation with real impact on healthcare
• Continuous learning and development
• Growth opportunities in a global organization

Apply now and make a difference with Abbott.The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Field Services

DIVISION:

CRLB Core Lab:

LOCATION:

Italy > Rome : Via Giorgio Ribotta 9

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 75 % of the Time

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Not Applicable