Global Quality Manager Customer Service

About the Role

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we've announced the plan for Soft Bank Group to acquire ABB Robotics. Soft Bank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you'll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

Reports to: GPG Business Line Manager

Work model: Hybrid

Preferred location: Sweden or China, ideally close to one of our factories

Responsibilities

You will be mainly accountable for:

• Participating in defining and implementing short, medium- and long-term strategy, activities, and planning to develop the quality management system, based on identified risks and opportunities, in collaboration and agreement with the members of the Quality function
• Performing audits and/or ensuring audits are performed to assess compliance with the defined system
• Promoting the vision of zero defect and participating in establishing mechanisms to ensure that requirements from ABB, customers, and stakeholders are fulfilled, focusing on prevention rather than only control
• Acting as a process owner for defined quality-related processes, systems, or tools, including defining and documenting plans, implementing and communicating actions, supervising and controlling progress, and driving continuous process improvement

Qualifications

• A university degree in a relevant field
• Working experience of quality in manufacturing industry or other relevant experience
• Experience of ISO standards such as 9001, 14001, 45001 is advantageous as you will support the organization during audits
• A positive mindset and skilled at inspiring and motivating those around
• Driven and improvement-oriented with strong problem-solving skills and ability to make decisions based on a customer perspective
• Excellent communications and interpersonal skills
• Excellent verbal and written English skills

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

Visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.