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This Position reports to:

Manager, Motors & Generators BL China

Your role and responsibilities (Mandatory)
In this role, you will have the opportunity to provide technical assistance to internal and external customers and ensure timely and cost-effective support in accordance with standard processes and guidelines. Each day, you will support more complex technical support cases. You will also showcase your expertise by contributing to customer satisfaction by executing support work according to customer expectations.

The work model for the role is: onsite

This role is contributing to the Motors and generators Business Line Unit China of MOSE in China. Main stakeholders are MOSE

You will be mainly accountable for:

• Identifying opportunities (while supporting customers) to address any additional concerns and reporting those opportunities to the account team through local business processes.
• Categorizing technical issues and analyzing them through communication with customers and remote connections to assets for a large range of services and products for which they are certified to perform.
• Preparing all documents and customer reports to be acknowledged by the customer representative.
• Recognizing improvement needs in the ways of working and potential solutions for them and the products in question and driving improvement actions in their own area of responsibility.

You will join a new hopeful and ambitious team, where you will be able to thrive.

• Qualifications for the role (Mandatory)- Bachelor’s degree in mechanical/electrical engineering or related fields, with over years of experience in quality or technical functions within industrial organizations.
• Prior experience in customer quality management will be highly preferred
• Excellent communication and coordination skills
• Profound knowledge of quality tools and methodologies
• Fluent in Chinese and English, with strong written and verbal communication capabilities
  **What’s in it for you?**We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.
  Benefits

ABB offers a full range of benefits to help you thrive at work and beyond.

More about us (Mandatory)The Motors and Generators Business Line Unit China is a part of Motion Services division. Its mission is to support the front-end Local Service Units or the Local Sales Units to serve the customer’s needs and requirements by implementing the service products as defined by the business.

Guidelines:
Please be aware:

• All fields in yellow should be populated with relevant information (based on Job description and the Kick-off form). All other text can also be modified if necessary, within the given guidelines.
• Text in bold is fixed and should not be edited or removed
• Reporting Manager section is mandatory both internally and externally, to be posted via e Rec functionality
• “Your role and responsibilities” should be plain text followed by maximum 4 additional bullet points
• The “Qualifications for the role” section should include no less than five and no more than seven bullet points. These bullet points should be listed in order of importance for the success in the role
• Indicate the required language knowledge in the “Qualifications for the role” section whenever it is mandatory and/or applicable
• Information about “Licenses and visa/work permit” is optional, use this sentence wherever it is required
• In the “More about us” section you can add further legal statements/PES indications or Talent Partner contacts, for example
• Read more about the guidelines in the Guidelines doc available in the Share Point

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