Technical Support Specialist

About the Role

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

We are now looking for a new Technical Support Specialist to join our team in ABB Electrification Services in Vaasa, Finland. In this role you will be providing technical support and solving problems in your expertise area via remote or on-site service as well as providing technical consultation on Service solutions for management and customers. Additionally, you will be determining effective Service applications, equipment, and methods to develop, market, or manufacture new Service offerings to respond to customer requirements cost-effectively. You will also be collaborating closely with sales and product management on customer needs and technical feasibility, including identifying new sales opportunities, proactively communicating to all stakeholders, ensuring customer needs are understood and business opportunities utilized for service growth.

Please note that this role also requires some travel, approximately 50 days a year. The work model for this role is #Li-Hybrid.

This Position reports to: Product Engineering Manager

Responsibilities

You will mainly be responsible for:

• Helping to specify products and contents based on the existing devices and applications at customers' sites
• Participating in customer meetings as an engineering specialist and technical support
• Participating in quotation chains from own engineering content point of view and supporting sales personnel
• Specifying and preparing relay configurations, defining setting values according to application
• Supporting remote modifications and upgrades as a factory contact point
• Standardizing delivered projects for our solution portfolio for further utilization

Qualifications

• BSc or MSc degree from a related field, such as electrical engineering
• Strong knowledge of distribution automation and relay protection applications
• Excellent knowledge of protection relays and other digital substation products
• Strong experience in using relay engineering tools and related environments
• Fluent in written and spoken Finnish and English, further language skills are an advantage

Benefits

Our culture and benefits reflect our values: courage, care, curiosity and collaboration. The most appreciated benefits according to our personnel are at the moment e.g.:

• Annual performance bonus
• Employee share acquisition program
• Continuous learning opportunities
• Other wellbeing and family benefits
• Hybrid working model

About ABB

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

If you have questions, please contact Product Engineering Manager, Ilari Ala-Knuuttila, tel. +35850 3341917.

Apply for the position by February 28th, 2026.