At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This Position reports to:

Field Service Manager:

Automation Service Canada supports customers with ABB automation systems and solutions, operating in a wide range of industrial and utilities markets, across Canada.

Our customers operate mission critical 24x7 processes which rely on ABB support through the entire life cycle of their installed systems. This includes installation and commissioning support and ongoing life-cycle services to help our customers optimize their operations.

In this role, you will oversee the delivery of Service projects and ABB Customer Care Agreements within Automation Service Canada within the western Canada region.

Reporting to the Service Manager for the Alberta and Saskatchewan region, you will maintain and enhance customer satisfaction by ensuring that customer requirements and all targets are met, providing excellent service at every stage of the customer orders.

The work model for the role is: hybrid - 2 days per week in the office.
This role is contributing to the: Automation Service business, supporting the AUEN and AUPI divisions in western Canada.

Your responsibilities;

• Managing customer service orders to ensure best practices in cost control, resource efficiency and Health, Safety & Environment (HSE)

• Working with other functions to coordinate contract negotiations and claims with customers

• Work closely with the ABB Account Managers to identify new opportunities.

• Prepare quotes and implement contract changes based on customer requests.

• Achieving service order deliverables and compliance with contract requirements

• Coordinate project team effort including engineering, testing, site work activities and sub-contractors.

• Review status, monitor, analyze and report on contract performance.

• Building strong relationships with customers and stakeholders

Qualifications for the role;

• A minimum of five (5) years of experience managing industrial control systems and electrical apparatus projects.

• Experience in industrial and/or utilities markets with distributed control systems (DCS)

• Demonstrated experience in management of project scope, cost, financial analysis, schedules and vendors/subcontractors.

• A collaborative, solution-focused approach, and strong written and spoken communication skills

• Engineering Degree or Technology Diploma

• Project Management PMP designation is an asset.

• Strong computer skills – SAP or other ERP, Microsoft Suite including Word, Excel, PowerPoint, MS Project.

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

#ABBCareers

#RunwithABB

#Runwhatrunstheworld

Employment Equity & Inclusion Statement (Canada)

ABB values the dedication, commitment, and expertise of all our employees. As an Employment Equity Employer, we are committed to fostering an inclusive and diverse workplace. We actively support the principles of the Employment Equity Act and strive to build a workforce that reflects Canada’s diversity, including:

• Women

• Indigenous Peoples

• Members of visible minorities

• Persons with disabilities

ABB is committed to providing reasonable accommodations to applicants with disabilities. If you require accommodation during any stage of the recruitment process, we encourage you to let us know.