Service Sales Specialist

About ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

At ABB, we help important industries outrun - leaner and cleaner. Every person here makes that happen. By rethinking, rewiring, and improving, we combine the world's best minds and technologies to elevate performance to a whole new level. Because at ABB, progress is an expectation - for you, your team, and the world.

About the Role

As a Service Sales Specialist, you'll take on challenges that transform industries and drive innovation. We give you the market-leading expertise, technology, and opportunity, and you own the challenge to make an impact that matters. It won't always be easy. Growing takes grit. Innovating takes the courage to try, fail, learn, and succeed. But at ABB, you'll never run alone.

This Position reports to: Service Sales Manager

Responsibilities

Service Sales Delivery

• In collaboration with the Service Sales Manager and/or Service Manager implements Service sales strategy
• Penetrates IB, promotes various upgrade, retrofit and value add solutions to the benefit of the customer and ABB
• Understands the channel strategy and the establishment of related prices and prepares sales plans, reviews them and proposes recovery plan(s) when needed
• Regularly updates installed base in ServIS (the approved Service database) with the changes made at site

Volume and Profit

• Utilizes ServIS to understand the existing installed base (IB) and identifies and develops sales opportunities for Service products and solutions to penetrate the existing IB/new IBs in the market
• Focuses on the entire Service portfolio to secure profit for assigned Businesss/Product Groups

New Opportunities

• Generates Service sales leads and develops new market opportunities by utilizing market trend information, identifying and exploring potential new service portfolios
• Takes a One ABB approach to leverage other colleagues' portfolios

Customer Approach

• Establishes long term customer relationships by understanding customer requirements and applicable regulations and demonstrating in-depth technical service product/solutions knowledge to promote Life Cycle Management (LCM)
• Registers customer feedback and ensures customer satisfaction throughout the sales process

Sales Process

• Sells entire service product portfolio to expand ABB footprint in the designated area(s)
• Charts out and monitors sales proposals, tenders and follows up proposal statistics
• Prepares ABB's Service offerings based on customer need and in coordination with the local Service Sales Manager and/or Service Manager
• Communicates contract details in accordance with ABB offering and strategy
• Manages administrative sales processes

Marketing

• Acts as a marketer/salesperson of ABB's service products and solutions during marketing activities (trade fairs, exhibitions, conferences, customer meetings)
• Translates the needs of customer into relevant ABB Service offerings and solutions

Health, Safety and Integrity

• Contributes to risk assessments related to price and quality
• Registers required information into the appropriate customer database
• Ensures technical reliability, safety and cost effective solutions to satisfy customer's needs
• Complies with health and safety directives

Qualifications

• Bachelor or master degree, Major in science or engineering (electrical automation major is preferred)
• At least 3 year's sales experience in related industries
• Strong sales competency with digital capability & knowhow
• At least have experience and knowledge of digitalization (automation) project
• Strong learning ability
• Customer orientation
• Strong sense of responsibility and personal integrity
• Result driven
• Strong interpersonal and communication skills, be good at team work
• A mindset to innovate, take ownership, and drive continuous improvement

Why ABB?

• A global market leader redefining industries through technology and expertise
• Results that matter—what we run here, runs the world
• Autonomy & Ownership—we trust you to implement solutions
• Run What Runs the World—join a team that drives progress forward
• We value people from different backgrounds

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

Our Commitment to You

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

Visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.