Service Sales Support Engineer

About the Role

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

Reports to: Service Manager

Work model: Hybrid

This role is contributing to the Motion Service Division in Central America and the Caribbean. Main stakeholders are sales specialists.

Responsibilities

You will have the opportunity to collaborate in conjunction with the Sales organization and customers throughout the proposal process by preparing technical descriptions of the applied products and technology. Each day, you will determine costs, prepare final documentation, and serve as a key technical resource in the assigned area. You will also showcase your expertise by performing lost proposal analysis, identifying potential cause, and recommending future actions.

You will be mainly accountable for:

• Supporting the Service Sales organization in accelerating service offer management by reducing response times, standardizing high‑quality service proposals, and enabling Service Sales Engineers to focus on deal closure
• Maintaining discipline in Salesforce and pipeline management by ensuring accurate and complete opportunity data, tracking opportunity progress, and providing reliable inputs for forecasting and management reporting
• Analyzing the installed base to identify hidden service opportunities, generating actionable leads for Service Sales Engineers, and supporting targeted service campaigns such as retrofits, preventive maintenance, and spare parts
• Supporting and strengthening channel partner engagement through lead assignment and follow‑up, providing technical guidance and training, and increasing service coverage and conversion via partners
• Providing technical support and customer touchpoints by delivering basic to intermediate technical sessions, addressing customer inquiries and clarifications, and ensuring effective communication between sales, service, and partners

Qualifications

• 3+ years of experience in service sales support, technical sales, or commercial engineering roles, demonstrating established and advanced skills in customer-facing service operations
• Degree in Electrical, Mechanical, Electromechanical, or Industrial Engineering
• Knowledge of motors, drives, and generators is considered a plus
• Immersed in, engaged in, and highly skilled in working with service sales processes, CRM tools (e.g., Salesforce), installed base analytics, and technical offer preparation methodologies, and the industrial electrical equipment and energy solutions market
• Highly adept in Salesforce, Excel-based cost estimation tools, MS Office Suite, and internal quotation/configuration platforms, bringing enhanced knowledge of digital sales enablement systems
• Passionate about customer communication, teamwork, and continuous improvement, and innovative around problem‑solving, process optimization, and commercial discipline
• Professional business level proficiency in English and Spanish
• Availability to travel up to 20% of the time (mandatory)

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.