Senior Application Performance Monitoring (APM) Specialist

About ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

Position Information

• Reports to: IS Application Monitoring & Automation Manager
• Work model: Hybrid/Remote
• Function: Information Services (IS) Core function Globally

About the Role

The Senior Application Performance Monitoring (APM) Specialist is a key player in maintaining the health and efficiency of software applications within an organization. This role is critical for ensuring that applications run smoothly, reliably, and at optimal performance levels. We are seeking an innovative and proactive APM Specialist who thrives on challenges, including designing and building custom integrations and workflows to enhance monitoring and incident management. The ideal candidate is detail-oriented, adaptable, and capable of excelling in a fast-paced, dynamic environment. Strong soft skills such as teamwork, collaboration, and a customer-focused mindset are essential to succeed in this role.

Responsibilities

You will be mainly accountable for:

• Proactively supporting the installation, management, maintenance, and optimization of the service for their own area of responsibility and cross-functional processes related to IS services
• Reviewing requirements and specifications and identifying those that require action within their scope of responsibility
• Installing and testing new versions and investigating and coordinating the resolution of potential and actual service problems
• Preparing and maintaining operational documentation for the system services and advising on the correct and effective use of the services
• Diagnosing faults and recording and reporting on results of tests
• Working closely with suppliers responsible for specific service and validating their performance in accordance with contract terms
• Engaging proactively with suppliers to resolve incidents, problems, or unsatisfactory performance and implementing supplier management related service improvement initiatives and programs
• Monitoring and reporting on supplier performance and customer satisfaction

Qualifications

• 8+ years of relevant experience in monitoring services
• Bachelor's degree in computer science, Engineering, or related work experience
• Certification or knowledge in any platforms: Elastic, Dynatrace, Grafana, Azure Monitor, AWS CloudWatch, Google Cloud Operations Suite (formerly Stack driver)
• Any certification in Programming Languages, Cloud Platforms, Infrastructure, Networking, Systems Engineering would be a plus
• Experience in implementing and managing Event Management Systems (AIOps) such as Moogsoft, Big Panda, or ITOM to streamline incident management and automation will be preferred

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

For more information, visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.